NA Payments & Experience Manager — Compliance & Transformation

Johnson & Johnson Co.; New Brunswick (NJ); On-site; USD 102,000 - 177,000; Full time

Benefits offered by this job

Relocation benefits

Equal opportunity employer

Job summary

Johnson & Johnson is seeking a North America Payments & Experience Manager to be based in New Brunswick, NJ. This role leads NA Experience operations, governance, and strategic initiatives across Experience Services, Compliance, and Audit, partnering with regional teams to deliver measurable improvements.

You will manage SOX controls, audits, escheatment, and asset recovery, while mentoring a multi-layered team and driving automation and digital enablement.

Qualifications

• Bachelor’s degree required.
• 5+ years in Procurement, Finance, or related.
• Proven leadership of cross-functional programs with risk.
• Strong knowledge of end-to-end Procurement, AP, SOX, audits.
• Experience leading escalations, transformation initiatives, and governance.
• Ability to interpret complex information and communicate with executives.
• Willingness to travel across North America.
• People management experience.
• Fluency in English; another language a plus.
• SAP ERP experience (MM and FI).

Responsibilities

• Own NA Experience operations and service governance.
• Lead escalation management for critical businesses.
• Drive service recovery and stakeholder satisfaction initiatives.
• Establish regional performance reviews and governance forums.
• Own Experience Center education and knowledge sharing.
• Collaborate with Global/Regional Service Delivery teams.
• Oversee SOX controls, audits, and remediation.
• Drive AP transformation and process standardization.
• Lead US Escheatment and asset recovery initiatives.
• Develop talent and coaching across the region.
• Identify opportunities for automation and digital enablement.

Skills

Leadership

Stakeholder management

SOX controls

Audit coordination

Procurement knowledge

AP & payments processes

Cross-functional leadership

Travel flexibility

People management

English proficiency

Education

Bachelor's Degree

Tools

SAP MM FI

Job description

Johnson & Johnson is seeking a North America Payments & Experience Manager to be based in New Brunswick, NJ. This role leads NA Experience operations, governance, and strategic initiatives across Experience Services, Compliance, and Audit, partnering with regional teams to deliver measurable improvements.

You will manage SOX controls, audits, escheatment, and asset recovery, while mentoring a multi-layered team and driving automation and digital enablement.