Director, Global Benefits Administration & Employee Experience

Johnson & Johnson Co.; New Brunswick (NJ); On-site; USD 150,000 - 259,000; Full time

Job summary

Johnson & Johnson in New Brunswick, NJ seeks a Director of Global Benefits Administration & Employee Experience to lead strategy, governance and performance of the global benefits administration model. You will steer vendor strategy, contracting and service-level governance while enhancing employee experience through digital platforms and AI-enabled tools.

In partnership with Benefits Leaders and HR Digital, you will shape roadmaps, manage cross-functional programs and ensure compliant,

Qualifications

• Bachelor’s degree or equivalent required; advanced degree in HR, Business, Data Science, Design, Organizational Psychology or related field preferred.
• 10+ years of experience across Total Rewards, HR technology, employee experience, digital transformation, analytics or related disciplines in a large, complex organization.
• Demonstrated ability to define strategy and influence platform, vendor, experience and/or operating-model decisions.
• Experience applying digital, AI or analytics capabilities to improve HR or benefits outcomes.
• Exceptional executive communication, stakeholder management, systems thinking and influencing skills.
• Demonstrated ability to lead cross-functional teams and complex change initiatives.

Responsibilities

• Define the global benefits administration strategy and delivery model, establishing clear accountabilities across Benefits, enterprise service organizations and external providers.
• Lead benefits delivery vendor strategy, selection, contracting, service-level agreements, governance and strategic account management.
• Govern administration performance, including service quality, accuracy, timeliness, issue resolution and contractual commitments.
• Partner with regional and country Benefits teams to address delivery gaps, strengthen controls and improve administrative processes.
• Lead the administration requirements and vendor readiness for program changes, implementations and transitions.
• Define the global benefits experience strategy and design principles to create a consistent, employee-centered experience across the benefits lifecycle.
• Set the strategic vision for how employees discover, access, understand and manage benefits across platforms and AI-enabled tools.
• Shape the multi-year roadmap for benefits platforms and digital capabilities in partnership with HR Digital and IT.
• Identify, pilot and scale digital, GenAI and emerging-technology use cases for navigation, decision support and personalization.
• Use analytics to identify needs and measure impact of benefits programs and digital initiatives.

Skills

Strategic vision

Enterprise thinking

Employee experience design

Digital, AI, analytics fluency

Benefits ecosystem & vendor strategy

Data-driven decision making

Cross-functional leadership

Change leadership

Education

Bachelor’s degree or equivalent

Advanced degree in HR/Business/Data Science/Design/Organizational Psychology or related field

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Human Resources Job Sub Function: Total Rewards Job Category: Professional All Job Posting Locations: New Brunswick, New Jersey, United States of America

Job Description: We are searching for the best talent for a Director, Global Benefits Administration & Employee Experience located in New Brunswick, NJ. The Director, Global Benefits Administration & Employee Experience leads the strategy, governance and performance of Johnson & Johnson’s global benefits administration model. The role is accountable for benefits delivery vendor strategy, selection, contracting, service-level agreements, governance and strategic account management, ensuring reliable, efficient and employee-centered administration within its scope. In partnership with Benefits Leaders, enterprise service organizations and HR Digital, this leader strengthens core administration while advancing the platforms, service channels, data and digital capabilities that improve delivery and employee experience.

Major Duties & Responsibilities

1. Define the global benefits administration strategy and delivery model, establishing clear accountabilities across Benefits, enterprise service organizations and external providers. Lead benefits delivery vendor strategy, selection, contracting, service-level agreements, governance and strategic account management. Govern administration performance, including service quality, accuracy, timeliness, issue resolution and contractual commitments. Partner with regional and country Benefits teams to address delivery gaps, strengthen controls and improve administrative processes. Lead the administration requirements and vendor readiness for program changes, implementations and transitions.
2. Define the global benefits experience strategy and design principles to create a consistent, employee-centered experience across the benefits lifecycle. Set the strategic vision for how employees discover, access, understand and manage benefits across both J&J and vendor digital platforms, AI-enabled tools, service channels and solutions. Partner with Benefits leaders and benefits subject matter experts to define program strategy and employee needs. Shape the multi-year roadmap for benefits platforms and digital capabilities in partnership with HR Digital, IT and other enterprise partners, influencing configuration, integration and prioritization decisions.
3. Identify, pilot and scale digital, GenAI and emerging-technology use cases that improve benefits navigation, decision support, personalization, engagement and access. Reimagine benefits operating models and workflows to effectively combine human expertise with automation, digital coworkers and AI agents. Monitor external market, technology and digital-health trends to inform long-term benefits experience and innovation priorities.
4. Use employee feedback, program data and analytics to identify needs, utilization patterns, experience gaps and opportunities across global benefits programs. Define success measures for benefits experiences and digital initiatives, including employee engagement, service effectiveness, adoption, business value and cost optimization. Apply predictive and advanced analytics, where appropriate, to inform benefits strategy, investment decisions and experience evolution. Measure and communicate the impact of digital and experience initiatives to senior stakeholders.
5. Act as a strategic integrator across Benefits, Total Rewards, HR Digital, IT, People Analytics, enterprise service organizations and external partners to create a cohesive end-to-end experience. Build digital, AI, analytics and human-centered design fluency across the Global Benefits team through targeted learning and practical enablement. Champion inclusive design so benefits experiences support diverse employee populations and equitable access. Clarify the role of Benefits subject matter experts in governing, monitoring and continuously refining digital and AI-enabled solutions.

Required Qualifications

Bachelor’s degree or equivalent required; advanced degree in Human Resources, Business Administration, Data Science, Design, Organizational Psychology or a related field preferred. 10+ years of experience across Total Rewards, HR technology, employee experience, digital transformation, analytics or related disciplines in a large, complex organization. Demonstrated ability to define strategy and influence platform, vendor, experience and/or operating-model decisions. Experience applying digital, AI or analytics capabilities to improve HR or benefits outcomes. Exceptional executive communication, stakeholder management, systems thinking and influencing skills. Demonstrated ability to lead cross-functional teams and complex change initiatives.

Core Competencies

• Strategic vision and enterprise thinking
• Employee experience and human-centered design
• Digital, AI and analytics fluency
• Benefits ecosystem and vendor strategy
• Data-driven decision-making and measurement
• Cross-functional leadership and influence
• Change leadership and adoption

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Preferred Skills

• Change Management
• Collaboration
• Compensation and Benefits Policies and Procedures
• Compensation Management
• Compensation Strategies
• Developing Others
• Employee Compensation and Benefits
• Employee Rewards Programs
• HR Strategic Management
• Incentive Plan Design
• Inclusive Leadership
• Industry Analysis
• Leadership
• Performance Measurement
• Regulatory Compliance
• Tactical Planning
• Talent Management

The anticipated base pay range for this position is : $150,000.00 - $258,750.00

Additional Description for Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year Holiday pay, including Floating Holidays –13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year Caregiver Leave – 80 hours in a 52-week rolling period10 days Volunteer Leave – 32 hours per calendar year Military Spouse Time-Off – 80 hours per calendar year For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.

Our Credo calls on us to respect the dignity of every individual and create an environment for all people to thrive. Throughout the recruitment process - from application through hiring - we are committed to providing reasonable accommodations/adjustments for qualified candidates with disabilities. If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.

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