Nurse Case Manager I

IMG (International Medical Group); Indianapolis (IN); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive benefits package including Medical/RX/Dental/Vision insurance

401k Plan with company match

Paid Time Off and Company Paid Holidays

Free employee parking

Casual dress environment

Tuition reimbursement plan

Job summary

IMG (International Medical Group) is seeking a Case Manager to evaluate the necessity and appropriateness of healthcare services for insured travelers. The role offers hybrid or remote work options and an opportunity to engage with a dynamic team in Indianapolis.

The ideal candidate will be a Registered Nurse with acute care experience and strong organizational skills. Join IMG to contribute to quality patient care and utilization review processes.

Qualifications

• Minimum two years acute hospital-based experience providing direct patient care.
• Current and active Nursing license – Registered Nurse.
• Good computer skills including familiarity with the Internet, Word and Excel.

Responsibilities

• Perform Certifications, Concurrent Reviews, and Medical Evacuations/Repatriations.
• Negotiate discounts with out-of-network providers.
• Document information and status in case management systems.

Skills

Active RN License

Acute hospital-based experience

Good computer skills

Education

B.S.N. Preferred

Job description

IMG helps individuals and companies of all sizes. We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for travelers.

Job Details

• RN License – Must have an active RN license in good standing in Indiana.
• Location: Hybrid or Remote working options.
• Corporate office is in Indianapolis, IN.
• Relocation Expenses Reimbursed: No.
• Qualified candidates must be legally authorized to be employed in the United States. IMG will not be providing sponsorship for employment visa status (e.g., H-1B or TN status) for this position.

Job Summary

The Case Manager will evaluate medical necessity, appropriateness, and efficiency of the use of health care services, procedures, and facilities for utilization review and evacuation/repatriation. Work as a liaison between the Insured, the insurance carrier and the Insured’s healthcare team to meet the requirements of the Insured’s policy in the United States and abroad.

Benefits

• Comprehensive benefits package including Medical/RX/Dental/Vision insurance
• 401k Plan with company match
• Paid Time Off and Company Paid Holidays
• Free employee parking
• Casual dress environment
• Tuition reimbursement plan

Duties And Responsibilities

• Perform Certifications, Concurrent Reviews, Retrospective Reviews, and Medical Evacuations/Repatriations including inpatient and outpatient management of assistance cases.
• Knowledge of the Non-certification process and Appeals process including logs and time frames.
• Participate in the on call rotation schedule.
• Provide telephone and email based pre-travel advice.
• Direct and/or re-direct members to in-network providers.
• Negotiate discounts with out-of-network providers.
• Direct healthcare team members to utilize alternative care settings when appropriate.
• Identify potential large case management cases by diagnosis, dollar amount and/or high utilization of medical services and refer those identified for large case management.
• Document information and status in case management systems.
• Prepare precertification and/or case management reports as needed.
• Use good judgment when evaluating medical cases and confer with Medical Director when appropriate.
• Communicate with other members of the team as needed, and ensure that information is shared appropriately.
• Maintain confidentiality and privacy of all protected health information.
• Continue education through relevant reading materials, online courses and/or seminars.
• Support and participate in Quality Management activities.
• Utilize clinical support tools as indicated.
• Maintain a working knowledge of applicable state or federal regulations.
• Report/document complaints when/if received.
• Any other job duties or tasks as assigned.

Qualifications

• Current and active Nursing license – Registered Nurse.
• Minimum two years acute hospital-based experience providing direct patient care.
• Good computer skills including familiarity with the Internet, Word and Excel.

Preferred Skills

• B.S.N. Preferred.
• Minimum two years utilization review with a managed care or insurance company.
• Proficient verbal and written communication skills in a foreign language preferred.
• Excellent computer skills, including database knowledge.
• Experience auditing medical charts against itemized medical bills.

Professional Competencies

• Communication – Must be able to express ideas clearly, concisely, and logically. Must make effective and persuasive arguments when discussing medical care issues.
• Initiative – Proactive in resolving problems, reporting discrepancies, suggesting new ideas and seeking process improvements.
• Judgment – Use of good clinical judgment in resolving questions of medical necessity as it relates to precertifications and case management.
• Flexibility – Must be willing to adjust as the industry or job requirements change.
• Teamwork – Must work well in a team and help foster a cooperative environment.
• Represent a positive, professional image of the company.
• Excellent customer service skills and phone etiquette.
• Excellent organizational skills and attention to detail.

Work Conditions

• Office environment setting.
• Able to work comfortably in a desk environment.
• 90+% of the time spent sitting, doing keyboard entry and utilizing a mouse.