Global Applications Engineering Lead

GlobalFoundries; Santa Clara (CA); On-site; USD 118,000 - 239,000; Full time

Job summary

GlobalFoundries in Santa Clara, CA seeks a senior leader for Customer Success & Technical Leadership to guide a global team of Application Engineers through onboarding, adoption, and strategic engagements. You will partner with Sales, Product, and Programs to align customer outcomes with product readiness and roadmaps.

You will define KPIs, dashboards, and executive reviews, ensuring efficient resource planning and proactive risk mitigation while driving scalable customer outcomes across

Qualifications

• Bachelor’s degree in Electrical, Computer Engineering or related technical field.
• 10+ years in semiconductor, embedded systems, AI, software, or related engineering disciplines.
• 5+ years leading technical or customer-facing engineering teams.
• Proven experience leading strategic customer engagements and driving successful technical outcomes.
• Strong technical background in semiconductor IP, SoCs, embedded processing, AI acceleration, software platforms, or related technologies.
• Demonstrated experience establishing KPIs, developing operational dashboards, and presenting executive-level business reviews.
• Experience with resource planning, capacity management, forecasting, and organizational performance management.
• Strong analytical and problem-solving skills with the ability to translate technical and operational data into actionable business insights.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to influence across engineering, product, commercial, and executive organizations.
• Ability to travel as required.

Responsibilities

• Lead a global team of Application Engineers supporting customer onboarding, solution enablement, software integration, design implementation, technical issue resolution, deployment, and production ramp.
• Serve as the primary escalation point for complex technical issues and strategic customer engagements.
• Build trusted relationships with customer engineering, architecture, product, and executive stakeholders.
• Drive successful customer adoption of MIPS technologies and ensure achievement of customer objectives and milestones.
• Lead technical reviews, workshops, enablement activities, and executive customer engagements.
• Act as the Voice of the Customer by communicating requirements, technical challenges, and market feedback to Product Management and Engineering teams.
• Partner with Sales, Business Development, Product Management, and Customer Program Management to support strategic account growth and customer success objectives.
• Ensure successful post-design-win execution by providing technical leadership, customer enablement, and engineering engagement necessary to accelerate customer adoption and production deployment.
• Monitor customer health, adoption progress, technical readiness, and engagement effectiveness to identify risks and drive successful business outcomes.
• Lead mitigation of customer issues, adoption barriers, and technical risks.
• Contribute customer insights, market intelligence, and adoption trends to support business planning and product strategy.
• Define, track, and continuously improve KPIs for the Application Engineering organization.
• Own executive dashboards and scorecards covering customer health, support effectiveness, adoption progress, resource utilization, escalation trends, and organizational performance.
• Present regular business reviews to executive leadership, providing visibility into customer status, operational performance, business risks, staffing needs, and strategic opportunities.
• Lead resource planning, workforce forecasting, and capacity management to ensure effective support coverage across customers and strategic initiatives.
• Establish operating rhythms, objectives, and performance metrics that align Application Engineering execution with business priorities.
• Drive data-driven decision making through analysis of operational metrics, customer engagement trends, and organizational performance indicators.
• Identify and implement process improvements that enhance efficiency, scalability, and customer satisfaction.
• Recruit, develop, mentor, and retain a high-performing global Application Engineering team.
• Establish clear performance expectations, career development plans, and growth opportunities.
• Foster a culture of accountability, technical excellence, collaboration, and customer focus.
• Lead workforce planning, succession planning, organizational development, and talent management activities.
• Promote knowledge sharing and best practices that improve team effectiveness and customer outcomes.
• Partner closely with Engineering, Product Management, Program Management, Business Operations, and commercial teams to ensure customer and business success.
• Align customer requirements with product capabilities, roadmap priorities, and business objectives.
• Support product launches, customer enablement initiatives, and technical readiness activities across the organization.

Skills

Leadership

Strategic thinking

Executive communication

KPIs & dashboards

Customer engagement

Resource planning

Education

Bachelor’s degree in Electrical/Computer Engineering or related field

Job description

GlobalFoundries in Santa Clara, CA seeks a senior leader for Customer Success & Technical Leadership to guide a global team of Application Engineers through onboarding, adoption, and strategic engagements. You will partner with Sales, Product, and Programs to align customer outcomes with product readiness and roadmaps.

You will define KPIs, dashboards, and executive reviews, ensuring efficient resource planning and proactive risk mitigation while driving scalable customer outcomes across