Global AI-Powered SaaS Implementation Lead — Flexible Work

Workday, Inc.; Atlanta (GA); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Workday, Inc. is seeking a Technical Project Manager to lead end-to-end onboarding for global customers, coordinating governance, planning, and stakeholder reporting at steer-co meetings to keep deployments on schedule and within scope.

You will translate business requirements into feasible product setups within the Workday/HiredScore ecosystem, build onboarding materials, and collaborate with Data Science, Product and Customer Success to ensure a smooth handover to support and long-term

Qualifications

• 4+ years of experience in Enterprise B2B SaaS solution deployment, specifically within consulting, professional services, or functional implementation.
• 4+ years specifically leading complex, large-scale global external client-facing SaaS implementation projects for medium to large enterprises.
• Proven ability to take full ownership of projects, operate independently, and manage multiple priorities, timelines, governance and workstreams effectively.
• Lead complex conversations and manage senior stakeholder expectations.

Responsibilities

• Own the end-to-end onboarding journey for new global customers, running engaging kickoff calls and Q&A meetings to drive successful product deployment.
• Direct and manage day-to-day projects including governance, planning, and stakeholder reporting at customer steer-co meetings while proactively resolving roadblocks to ensure deployments remain on schedule and within scope.
• Act as a solution consultant to translate business requirements into a feasible product setup within the HiredScore product.
• Build and maintain onboarding materials (playbooks, quick start guides, FAQs) and use deployment feedback to refine best practices and methodologies.
• Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption, ensuring a smooth handover to Customer Success and Support.

Skills

Enterprise SaaS

Project management

Stakeholder leadership

Technical collaboration

Education

Bachelor's degree

Tools

Postman

NoSQL/SQL

Job description

Workday, Inc. is seeking a Technical Project Manager to lead end-to-end onboarding for global customers, coordinating governance, planning, and stakeholder reporting at steer-co meetings to keep deployments on schedule and within scope.

You will translate business requirements into feasible product setups within the Workday/HiredScore ecosystem, build onboarding materials, and collaborate with Data Science, Product and Customer Success to ensure a smooth handover to support and long-term