Enterprise AI SaaS Implementation Lead

Workday; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

Workday is seeking a Technical Project Manager to join our growing Professional Services Team. You will own the end-to-end onboarding for global customers, leading kickoff calls and Q&A sessions to drive successful product deployment while ensuring scope, quality, and project KPIs are met.

You will serve as a solution consultant, bridging R&D, Product, and the client to maximize value from our AI-driven orchestration, and you’ll collaborate with Data Science, Product, and Customer Success to

Qualifications

• 4+ years in Enterprise B2B SaaS deployment
• 4+ years leading large, global external SaaS implementation projects for medium to large enterprises
• Ability to own projects, operate independently, and manage multiple priorities, timelines, governance and workstreams
• Lead complex conversations and manage senior stakeholder expectations
• Work across technical and business stakeholders, creating clarity as priorities evolve
• Strong problem-solving skills to troubleshoot technical issues and drive resolution
• 2+ years delivering AI-enabled solutions, intelligent automation, or ML-powered features in an enterprise context
• HR Tech industry knowledge

Responsibilities

• Own the end-to-end onboarding journey for new global customers, driving successful product deployment
• Direct and manage day-to-day projects including governance, planning, and stakeholder reporting
• Translate business requirements into a feasible product setup within the HiredScore product
• Build and maintain onboarding materials (playbooks, quick start guides, FAQs)
• Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption

Skills

Enterprise SaaS

Stakeholder management

Project leadership

Governance & planning

Problem solving

Cross-functional collaboration

Education

Bachelor's degree in Business/Information Systems/Industrial Engineering

Tools

NoSQL

SQL

Postman

Job description

Workday is seeking a Technical Project Manager to join our growing Professional Services Team. You will own the end-to-end onboarding for global customers, leading kickoff calls and Q&A sessions to drive successful product deployment while ensuring scope, quality, and project KPIs are met.

You will serve as a solution consultant, bridging R&D, Product, and the client to maximize value from our AI-driven orchestration, and you’ll collaborate with Data Science, Product, and Customer Success to