Global After-Sales Engineer – Tech Support & Customer Care

Tomilo; United States; Sur place; USD 60 000 - 120 000; Plein temps

Résumé du poste

Tomilo is seeking a qualified after-sales service engineer to manage daily cases, coordinate equipment handover, repair, maintenance, and provide project technical support worldwide.

You will complete systematic pre-job training in China, master product procedures, and, after successful assessment, take a long-term overseas assignment to own end-to-end local after-sales service and customer relationships, communicating in English.

Qualifications

• Bachelor’s degree or above in Mechatronics, Refrigeration or related fields.
• Hands-on after-sales service experience in relevant industries.
• Fluent English (listening, speaking, reading & writing) for overseas communication.

Responsabilités

• Manage daily after-sales cases and ensure full case closure.
• Coordinate equipment handover, repair, maintenance and technical support.
• Build and maintain customer relationships during overseas assignments.

Connaissances

Fluent English

Customer communication

Technical support

After-sales service

Formation

Bachelor’s degree or above in Mechatronics/Refrigeration or related fields

Description du poste

Tomilo is seeking a qualified after-sales service engineer to manage daily cases, coordinate equipment handover, repair, maintenance, and provide project technical support worldwide.

You will complete systematic pre-job training in China, master product procedures, and, after successful assessment, take a long-term overseas assignment to own end-to-end local after-sales service and customer relationships, communicating in English.