Global Adv Ops Hosting Specialist

GoDaddy Inc.; United States; Remote; USD 42,000 - 54,000; Full time

Job summary

GoDaddy Inc. is hiring for a remote Technical Support Specialist. You’ll resolve hosting and website issues, working with Inbound Support to meet SLAs, and communicate clearly with customers. The role emphasizes teamwork, strong English, and the ability to translate technical concepts for non-technical users.

As a remote position from home, occasional visits to an office may occur for events. Training on products and services is provided to help you succeed.

Qualifications

• 1+ years experience in technical support or related role.
• Basic understanding of Linux/Windows hosting environments.
• Knowledge of web hosting technologies (LAMP/WAMP).
• DNS concepts and troubleshooting.
• Basic HTML/CSS; PHP a plus.
• Strong written English and communication.
• Ability to explain technical concepts to non-technical users.
• Team-oriented; able to handle competing priorities.

Responsibilities

• Resolve technical issues with Inbound Support teams in a timely, professional manner.
• Answer customers’ technical support questions via our CRM.
• Collaborate with colleagues to identify and raise issues to improve customer satisfaction.

Skills

Technical Support

Hosting environments

DNS concepts

HTML/CSS basics

PHP familiarity

English communication

Team collaboration

Prioritization under workload

Tools

cPanel

Plesk

WordPress

Claude Code

Job description

Location Details:

Romania - Remote

At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days)and some work entirely remotely.

Remote:

This is a remote position, so you’ll be working remotely from your home. You may occasionally visit a GoDaddy office to meet with your team for events or meetings.

What you’ll get to do…

• You will work closely with our Inbound Support teams to resolve any technical issues in a timely and professional manner. You will be friendly and communicative, able to resolve issues quickly and in line with our service level agreements. We will provide you with all the tools you need to do your job to the best of your ability, including full training on products and services
• Answering customers’ technical support issues through our CRM
• Working closely with your colleagues to identify and raise issues to improve customer satisfaction and experience

Your experience should include…

• 1 + years experience in a Technical Support, Customer Support, Help Desk, or Web Development role.
• Basic understanding of Linux and/or Windows hosting environments.
• Knowledge of web hosting technologies, including LAMP and/or WAMP environments.
• Understanding of Domain Name System (DNS) concepts and troubleshooting.
• Basic knowledge of HTML and CSS, with familiarity with PHP considered an advantage.
• Strong written English and communication skills.
• Ability to explain technical concepts clearly to both technical and non-technical customers.
• Proven ability to work effectively within a team environment.
• Positive attitude and ability to remain composed when managing competing priorities and workload pressures.

You might also have..

• Experience with hosting control panels such as cPanel and Plesk.
• WordPress CMS experience.
• Experience working with AI tools and technologies, with hands-on experience using Claude Code considered a strong advantage.

We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth.

We’ve got your back…

** **We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process.

About us…

GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can befound on our Diversity Careers page.

We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.