Ad Tech Solutions & Billing Specialist

Google; Chicago (IL); On-site; USD 114,000 - 163,000; Full time

Job summary

Google’s gTech Ads Customer Experience team seeks a seasoned professional to own end‑to‑end customer solutioning. You will manage troubleshooting tasks, apply product expertise to resolve high‑priority issues, and liaise with sales and cross‑functional partners to improve the client experience.

The role emphasizes data‑driven recommendations and proactive problem solving for advertisers and agencies.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in a project management or a customer-facing role.
• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.

Responsibilities

• Prioritize exceptional service throughout the customer journey, troubleshooting and resolving issues directly with advertisers, Sales teams, agencies, and partners.
• Apply deep product expertise to solve high‑priority technical issues while leading projects to drive long–term business success.
• Leverage insights to eliminate issues at their root, focusing on knowledge management, operational enhancements, account reviews, and product adoption for key accounts.
• Partner closely with Sales and cross‑functional teams to continuously refine the overall client experience, address pain points, and resolve high‑stakes issues.
• Share product expertise with partner teams to fuel continuous process improvements while fostering a high‑performing culture across a globally dispersed team.

Skills

Project management

Customer-facing

Analytical thinking

Communication

Stakeholder management

Education

Bachelor's degree

Master's degree (preferred)

Job description

Google’s gTech Ads Customer Experience team seeks a seasoned professional to own end‑to‑end customer solutioning. You will manage troubleshooting tasks, apply product expertise to resolve high‑priority issues, and liaise with sales and cross‑functional partners to improve the client experience.

The role emphasizes data‑driven recommendations and proactive problem solving for advertisers and agencies.