Global Accounts Director: Growth & Client Experience

Jones Lang LaSalle Incorporated; Redwood City (CA); On-site; USD 220,000 - 240,000; Full time

Benefits offered by this job

401(k) plan

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Holidays

Daily Pay

Job summary

Jones Lang LaSalle (JLL) is seeking an Account Director to lead a global account on-site in Redwood City, CA. This executive role delivers enterprise-wide client strategies, drives growth, and oversees diverse, multinational teams.

The position emphasizes financial stewardship and high-level client service delivery. Ideal candidates have 10+ years in Facility Management/CRE leadership, with proven success in outsourced solutions and large team management.

Qualifications

• Seasoned leader with 10+ years of Facility Management and Commercial Real Estate executive leadership experience.
• Proven capabilities in developing outsourced Integrated Facility Management solutions for global, Fortune 500 companies.
• Extensive experience hiring, training, and retaining large teams (100+) of talent in a client service environment.
• Has proactively managed a budget.
• Bachelor’s degree; MBA or post-graduate studies preferred.
• This position does not provide visa sponsorship.
• Candidates must be authorized to work in the United States without sponsorship.

Responsibilities

• Exceeding Client Expectations: Create the vision of the account plan aligning global initiatives and governance.
• Drive account growth globally by articulating value proposition and expanding services.
• Develop trusted advisor relationships with key stakeholders and deliver world-class client service.
• Oversee delivery of global programs, focusing on elevating employee experience.
• Establish SOPs for the Account Building High Performance Teams.
• Ensure highest qualified candidate is hired for all roles on the account.
• Build actionable career development plans for direct reports.
• Advance diversity and inclusion priorities with targeted talent planning.
• Present a global annual account plan with objectives, satisfaction, value-add, and expansion plans.
• Proactively manage the account budget and identify revenue opportunities.
• Mitigate risk by keeping A/R below 60 days payable.

Skills

Executive leadership

Global account management

Client relationship management

Financial acumen

Strategic planning

Education

Bachelor’s degree in business

MBA or equivalent

Tools

None

Job description

Jones Lang LaSalle (JLL) is seeking an Account Director to lead a global account on-site in Redwood City, CA. This executive role delivers enterprise-wide client strategies, drives growth, and oversees diverse, multinational teams.

The position emphasizes financial stewardship and high-level client service delivery. Ideal candidates have 10+ years in Facility Management/CRE leadership, with proven success in outsourced solutions and large team management.