Global Account Operations Leader

Transdev; San Francisco (CA); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Vacation

Sick Days

Holidays

401(k) Retirement Plan

Medical, Dental & Vision

Life Insurance

Short-term Disability

Voluntary Long-term Disability

Job summary

Transdev is seeking a Manager/Sr Manager to lead end-to-end performance of a global autonomous mobility partnership. Based in the U.S., you will drive cross-market coordination, hold country teams to KPIs, and deliver executive-ready analyses for MBRS/WBRs.

The role demands hands-on data ownership, strong leadership, and a knack for cross-border standardization. You will liaise with senior leadership and client stakeholders to ensure timely delivery, risk mitigation, and continuous improvement

Qualifications

• Bachelor's degree in Business Administration, International Relations, Communications, or related field (Master’s preferred).
• Certifications in Account Management, Client Success, or Project Management (PMP, PRINCE2) are a plus.
• 8+ years in account management, operations, client success, or similar roles in multi-market environments.
• Experience running business reviews (WBRs/MBRs/QBRs) and holding teams accountable to performance commitments.
• Hands-on experience managing and resolving client escalations in fast-paced settings.
• Track record of driving cross-market standardization and operational alignment across global programs.

Responsibilities

• Report on operational health of the global account, holding international country teams to KPIs, deliverables, and timelines.
• Act as liaison between global leadership, client stakeholders, and in-country onsite managers.
• Support Monthly Business Reviews (MBRs), build executive-ready presentations, synthesize data, and represent global performance.
• Pull, analyze, and structure data across markets to identify risks, gaps, and trends.
• Drive follow-ups and action tracking; maintain change logs and ensure closure across regions.
• Standardize processes, reporting, and operating rhythms between international markets and the U.S.
• Support global supply/demand planning and continuous process improvement initiatives.
• Manage client escalations with urgency and clarity.

Skills

Executive leadership

Data analytics

Cross-market coordination

Stakeholder management

Time management

Education

Bachelor's degree in Business Administration or related field

Project Management Certification (PMP/PRINCE2) optional

Tools

Excel

Power BI

Google Workspace

Job description

Transdev is seeking a Manager/Sr Manager to lead end-to-end performance of a global autonomous mobility partnership. Based in the U.S., you will drive cross-market coordination, hold country teams to KPIs, and deliver executive-ready analyses for MBRS/WBRs.

The role demands hands-on data ownership, strong leadership, and a knack for cross-border standardization. You will liaise with senior leadership and client stakeholders to ensure timely delivery, risk mitigation, and continuous improvement