Global Account Operations Lead

Publicis Groupe; Chicago (IL); On-site; USD 50,000 - 66,000; Full time

Job summary

Publicis Groupe in Chicago is seeking an organized Account Operations Manager to support our Business Leadership team and a long-standing client partnership. You’ll help keep omnichannel work moving across brands, coordinating workflows and approvals to ensure timely delivery.

The role demands strong organization, proactive communication, and the ability to handle high volumes in a fast-paced environment. Proficiency with Microsoft apps is expected; Adobe Workfront experience is a plus.

Qualifications

• Experience in account operations or a similar agency/client-service role.
• Strong organizational skills and attention to detail.
• Ability to manage a high volume of work across multiple brands and deadlines.
• Clear, confident communication and collaborative working style.

Responsibilities

• Manage project workflows, schedules, proofs, and approvals in Adobe Workfront and other workflow tools.
• Track milestones and deadlines; capture feedback and next steps to keep work moving.
• Coordinate assets and approvals across internal teams, clients, legal, and compliance partners.
• Maintain accurate asset versions, project trackers, documentation, and workflow records.
• Support integrated work across web, email, SMS, motion, paid media, direct mail, POS, and more.
• Partner with Leadership, PM, Creative and Production teams to anticipate needs and resolve issues.
• Identify opportunities to improve workflows via technology and AI-enabled tools.

Skills

Account operations

Organization

Communication

Multibrand coordination

MS Office

Adobe Workfront (plus)

Tools

Adobe Workfront

Job description

Publicis Groupe in Chicago is seeking an organized Account Operations Manager to support our Business Leadership team and a long-standing client partnership. You’ll help keep omnichannel work moving across brands, coordinating workflows and approvals to ensure timely delivery.

The role demands strong organization, proactive communication, and the ability to handle high volumes in a fast-paced environment. Proficiency with Microsoft apps is expected; Adobe Workfront experience is a plus.