Account Operations Manager

Publicis Groupe; Chicago (IL); On-site; USD 50,000 - 66,000; Full time

Job summary

Publicis Groupe in Chicago is seeking an organized Account Operations Manager to support our Business Leadership team and a long-standing client partnership. You’ll help keep omnichannel work moving across brands, coordinating workflows and approvals to ensure timely delivery.

The role demands strong organization, proactive communication, and the ability to handle high volumes in a fast-paced environment. Proficiency with Microsoft apps is expected; Adobe Workfront experience is a plus.

Qualifications

• Experience in account operations or a similar agency/client-service role.
• Strong organizational skills and attention to detail.
• Ability to manage a high volume of work across multiple brands and deadlines.
• Clear, confident communication and collaborative working style.

Responsibilities

• Manage project workflows, schedules, proofs, and approvals in Adobe Workfront and other workflow tools.
• Track milestones and deadlines; capture feedback and next steps to keep work moving.
• Coordinate assets and approvals across internal teams, clients, legal, and compliance partners.
• Maintain accurate asset versions, project trackers, documentation, and workflow records.
• Support integrated work across web, email, SMS, motion, paid media, direct mail, POS, and more.
• Partner with Leadership, PM, Creative and Production teams to anticipate needs and resolve issues.
• Identify opportunities to improve workflows via technology and AI-enabled tools.

Skills

Account operations

Organization

Communication

Multibrand coordination

MS Office

Adobe Workfront (plus)

Tools

Adobe Workfront

Job description

Company description

A global creative constellation built for what’s next—uniting the human vision of the Leo Burnett network with the innovation of Publicis Worldwide.

Leo is HI × AI: Human Insight, Human Ideas, Human Impact—supercharged by the data and technology to move faster, go further, and deliver everywhere.

Leo brings together 15,000+ people across 90 countries, combining global scale with creative firepower to drive outsized impact for brands.

Overview

Leo is looking for an organized, proactive Account Operations Managerto join our Business Leadership team supporting one of our longest-standing client partnerships.

You’ll help keep complex, omnichannel work moving across multiple brands, connecting teams, managing workflows and approvals, and ensuring work is delivered accurately and on time. This is a great opportunity for someone who thrives in a fast-paced environment, loves bringing order to complexity, and knows how to keep many moving pieces on track.

Responsibilities

What You’ll Do

• Manage project workflows, schedules, proofs, and approvals in Adobe Workfront and other workflow tools.
• Track milestones, deadlines, feedback, and next steps to keep work moving.
• Coordinate creative assets and approvals across internal teams, clients, legal, and compliance partners.
• Maintain accurate asset versions, project trackers, documentation, and workflow records.
• Support integrated work across web, email, SMS, motion, paid media, direct mail, point of sale, and other channels.
• Partner closely with Business Leadership, Project Management, Creative and Production teams to anticipate needs and resolve issues.
• Identify opportunities to make workflows smarter and more efficient, including through technology and AI-enabled tools.

Qualifications

What You Bring

• Experience in account operations, account management, production, project coordination, or a similar agency or client-service environment.
• Strong organization, attention to detail, and follow-through.
• Ability to manage a high volume of work across multiple brands and deadlines.
• Clear, confident communication and a collaborative working style.
• A proactive mindset and comfort navigating a fast-moving environment.
• Proficiency with Microsoft applications.
• Adobe Workfront experience is a plus, but not required.

Additional information

Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger. It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization. We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.

Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive. Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.

If you require accommodation or assistance with the application or onboarding process specifically, please contact [e-mail].

All your information will be kept confidential according to EEO guidelines.

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Compensation Range: USD $50,065.00 - USD $66,360.00/Annually. This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on the skills, qualifications, and experience of the applicant along with the requirements of the position, and the Company reserves the right to modify this pay range at any time. Temporary roles may be eligible to participate in our freelancer/temporary employee medical plan through a third-party benefits administration system once certain criteria have been met. For regular roles, the Company will offer medical coverage, dental, vision, disability, 401k, and paid time off. The Company anticipates the application deadline for this job posting will be 1/1/2027.