Giver Support Specialist - Contract

National Christian Foundation; Alpharetta (GA); Híbrido; USD 60.000 - 90.000; Jornada completa

Descripción de la vacante

National Christian Foundation is seeking a temporary contractor to provide timely giver support during a transitional technology initiative. You will respond to calls and emails, manage cases, and process new fund applications from various stakeholders.

Work is primarily remote, with potential on-site days at the Alpharetta, GA office. A 1+ year background in customer service and strong communication are preferred; familiarity with nonprofit donor matters is a plus.

Formación

• Bachelor’s degree or equivalent professional experience preferred.
• At least one year of relevant experience in customer service.
• Working knowledge of charitable organizations, non-profit organizations, foundations, donor-related subject matters preferred.
• Excellent written and verbal communication skills, with the ability to organize and manage multiple assignments and deliverables.
• Demonstrated ability to exercise initiative, discernment, and independent professional judgment.

Responsabilidades

• Provide timely and professional responses to inquiries from givers, financial advisors, ministries, and prospective givers.
• Provide assistance with website access, navigation, and online fund functionality.
• Process new fund applications and complete related fund set-up and documentation using applicable NCF systems.
• Maintain accurate fund, contact, and application records necessary to fulfill the contracted services.
• Document and route inquiries or cases requiring involvement from National Relationship Management or Local Offices.
• Review and resolve assigned cases within the scope of the engagement.

Conocimientos

Customer service

Microsoft Office

Communication skills

Attention to detail

Educación

Bachelor's degree

Herramientas

Microsoft Office

Descripción del empleo

Headquartered in Alpharetta, Georgia, National Christian Foundation (NCF) is a 501(c)(3) charitable grantmaking ministry that provides creative giving solutions and inspires biblical generosity among Christian families, advisors, and charities. NCF has received more than $33 billion in contributions and made more than $25 billion in giver-recommended grants to 90,000 charities. NCF is an industry leader in accepting gifts of appreciated assets such as stocks, real estate, and business interests, which enable givers to save taxes and maximize charitable gifts. We combine a faith-based approach and like-minded local presence with the support and expertise of a trusted national organization. Learn more at www.ncfgiving.com.

Purpose

As NCF prepares to launch a new technology initiative in 2027, additional giver support is needed to help maintain timely and responsive service during the transition period.

The purpose of this contractor engagement is to provide temporary, project-based giver support that supplements NCF’s existing capacity. The contractor will respond to telephone calls, emails, manage cases, and process and maintain new Fund applications.

Length of assignment: Approximately through January 31, 2028

Location of work: Services are primarily performed remotely, however, certain project activities may require an on-site presence at NCF’s Alpharetta office. Preference will be given to contractors based in Georgia who can meet the on-site requirements of the engagement.

Scope of Services

The Contractor shall provide the following services:

• Provide timely and professional responses to inquiries from givers, financial advisors, ministries, financial institutions, and prospective givers.
• Provide assistance with website access, navigation, and online fund functionality.
• Process new fund applications and complete related fund set-up and documentation using applicable NCF systems.
• Maintain accurate fund, contact, and application records necessary to fulfill the contracted services.
• Document and appropriately route inquiries or cases requiring involvement from National Relationship Management or Local Offices.
• Review and resolve assigned cases within the scope of the engagement.

Experience and Skills

Contractor Requirements

• A growing, committed relationship with Jesus Christ and profession that Jesus Christ is Lord and Savior.
• Dedication to biblical Christianity and a lifestyle that is consistent with the teachings of Jesus and the Bible.
• Agreement, support, and alignment of NCF’s Statement of Faith, mission, vision, and values.
• Demonstrate the values of faithfulness, love, and service.

Qualifications & Capabilities

• A Bachelor’s degree or equivalent professional experience preferred.
• At least one year of relevant experience in customer service or similar professional services.
• Working knowledge of charitable organizations, non-profit organizations, foundations, donor-related subject matters, or similar subject areas preferred.
• Demonstrated proficiency with Microsoft Office applications.
• Excellent written and verbal communication skills, with the ability to organize and manage multiple assignments and agreed upon deliverables.
• Demonstrated ability to exercise initiative, discernment, and independent professional judgment in completing contracted services.
• Demonstrated ability to perform basic math calculations, including addition, subtraction, multiplication, and division.
• Ability to understand and appropriately address giver needs within the scope of the contracted services.
• Demonstrated attention to detail and ability to produce accurate, high-quality work.
• Ability to maintain the confidentiality of sensitive business, donor, and affiliate information encountered in the performance of services.

At NCF, our mission is central to the work we do and the individuals and organizations with whom we partner. If you are interested in using your professional expertise to support work that serves others and makes a lasting impact for the Kingdom, we invite you to learn more about this independent contractor opportunity.

Individuals interested in providing services to NCF are encouraged to learn more about NCF’s vision, mission, and Statement of Faith at www.ncfgiving.com/why-ncf.

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.

PLEASE NOTE: Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

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Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed Forces service medal veterans.

These classifications are defined as follows:

• A "disabled veteran" is one of the following:
  • A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
  • A person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll-free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected Veterans listed above, please indicate by checking the appropriate box below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

• I identify as one or more of the classifications of protected Veteran listed above
• I am not a protected Veteran