Teller Supervisor

UNITED COMMUNITY BANK; Roodhouse (IL); On-site; USD 42,000 - 64,000; Full time

Job summary

United Community Bank is seeking a Teller Supervisor to oversee daily teller operations, staff development and scheduling. You will balance the cash vault, supervise training, and ensure compliance with procedures, including Reg. CC training, while maintaining accurate records.

Responsibilities include performance evaluations, disciplinary actions, and coordinating with management on staffing decisions. Strong organizational skills and attention to detail are essential.

Qualifications

• High school diploma or equivalent.
• Minimum of three years teller experience preferred, or prior supervisory experience preferred.
• Proficiency in Microsoft Office (Word, Excel, Access, PowerPoint).
• Experience using Web Teller and check imaging software is a plus.

Responsibilities

• Supervise teller activities, staff development, training and scheduling.
• Maintain records of vault and teller cash balances and daily teller activities.
• Balance cash vault daily (dual control) and maintain related reports.
• Conduct regular staff meetings and performance evaluations.
• Oversee ATM balancing, proof processing, and currency/coin handling.
• Ensure teller compliance with procedures, policies and regulatory training.
• Hire, discipline, promote, transfer and terminate teller staff as necessary.
• Communicate teller activities to management and ensure training completion.

Education

High school diploma or equivalent

Tools

Microsoft Office (Word, Excel, Access, PowerPoint)

Web Teller

Check imaging software

Job description

United Community Bank is in search of a Teller Supervisor. This position supervises teller activities, staff development, training and scheduling; maintains records of vault and teller cash balances and the overall daily activities of the teller staff.

Essential Duties and Responsibilities:

• Perform normal teller duties on a daily basis
• Provide on the job training for teller staff
• Monitor teller staff to ensure compliance with procedures and policies (specifically Reg. CC training)
• Issue written and oral instructions on teller operations as necessary
• Assist teller staff in locating cash discrepancies, managing unusual transactions, and answering customer questions when required
• Assign additional daily tasks to the teller staff
• Ensure all teller stations are properly stocked, secured and maintained
• Recommend hiring, discipline, promotion, transfers and termination of teller staff as necessary
• Conduct regular staff meetings to review problems, policies, procedures and updates
• Balance cash vault daily (dual control)
• Maintain reports documenting cash outages, balances, timecards, and daily cash recaps
• Perform monthly audits of all teller stations
• Monthly balancing of license plate stickers and savings bonds
• Order and ship currency and coin weekly
• Oversee the maintenance and balancing of the ATM machine
• Oversee the timely processing of all proof work
• Communicate teller activities to management when necessary
• Ensure all tellers are complying and up to date with banker training online
• Prepare performance evaluations, written warnings, recommendation for increase and encourages staff development
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• File CTR’s
• Other related duties as assigned

Experience and Skills

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent
• Minimum of three-years of teller experience preferred, or prior supervisory experience preferred

Supervisory Responsibilities:

Additional Requirements:

• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• General knowledge of bank procedures and how they apply to other areas of the bank

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to count money and key in transactions
• The employee may occasionally lift and/or move up to 40 pounds

IMPORTANT: APPLICANTS PLEASE READ Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.

PLEASE NOTE: Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

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Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed forces service medal veterans.

• These classifications are defined as follows:
• A "disabled veteran" is one of the following:
  • A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
  • A person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected Veterans listed above, please indicate by checking the appropriate box below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

• I identify as one or more of the classifications of protected Veteran listed above