Personal Banker

UCB Bank; Springfield (IL); In loco; USD 32.000 - 52.000; Tempo pieno

Descrizione del lavoro

United Community Bank is seeking a Personal Banker to build relationships with new and existing customers, guiding them to the right financial solutions while delivering outstanding service. The role emphasizes advising on accounts and cross-selling banking products and services.

Ideal candidates will analyze usage patterns, initiate product discussions, and maintain accurate records of referrals and product changes. Strong communication and compliance with banking policies are essential.

Competenze

• Proficiency in Microsoft Office and basic banking software.
• Experience with Web Teller is a plus.
• Strong attention to detail and organizational skills.

Mansioni

• Analyze customer utilization of products and services to identify potential sales opportunities and referrals.
• Assure exceptional customer service.
• Initiate contact with existing and prospective customers to outline relevant products and services, pending sales referrals, product changes, and new product information.
• Facilitate timely resolution of customer requests and concerns.
• Promote customer retention.
• Refer customers to appropriate functional areas (e.g. Trust, Mortgage, Insurance, and Investment Services).
• Create and maintain records of calling efforts, referrals, new products, and product changes/enhancements.
• Explain delivery channels (Branch, TBC, ATM, etc.) to customers to assure that the most convenient delivery options are understood.
• Respond to customer questions regarding products.
• Complete all training and online testing as assigned.
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines.

Conoscenze

Microsoft Office

Web Teller

Check imaging software

Formazione

High school diploma or equivalent

Strumenti

PowerPoint

Descrizione del lavoro

United Community Bank is in search of a Personal Banker. This position will establish relationships with new and existing customers in order to assist them with their financial needs while ensuring outstanding customer service. Prospective candidate will provide account advice and identify opportunities to cross sell banking products and services.

Essential Duties and Responsibilities:

• Analyze customer utilization of products and services to identify potential product sales opportunities and referrals
• Assure exceptional customer service
• Initiate contact with existing and prospective customers to outline relevant products and services, pending sales referrals, product changes, and new product information
• Facilitate timely resolution of customer requests and concerns
• Promote customer retention
• Participate in community events to identify sales opportunities
• Refer customers to appropriate functional areas (e.g. Trust, Mortgage, Insurance, and Investment Services)
• Create and maintain records of calling efforts, referrals, new products, and product changes/enhancements
• Review and utilize marketing database reports
• Keep up-to-date on new retail products, services, regulations, and policies
• Respond to customer questions regarding products
• Explain delivery channels (Branch, TBC, ATM, etc.) to customers to assure that the most convenient delivery options are understood
• Complete all training and online testing as assigned
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• Assist with Stop Pay Management
• Assist with Dormant Account Management
• Assist with IRA/RMD Management
• Assist with EOM report of open/closed accounts 5K and above
• Manage safe deposit boxes and unclaimed safe deposit boxes
• Administer debit card issue and operation
• Assist with Charge Offs/reporting to Chex system
• Oversee NSF Accounts - including all calls/letters/logging CRM Other Clerical Duties
• Medallion Stamp authorization to verify signature cards for closed accounts
• Facilitate LIVE Chat management and online chat response
• EOY Record Retention
• Assist with answering multiline telephone
• Issue Gift/Ace cards
• Quick rate CD's
• Other related duties as assigned

Experience and Skills

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent

Additional Requirements:

• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• General knowledge of bank procedures and how they apply to other areas of the bank

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to count money and key in transactions
• The employee may occasionally lift and/or move up to 25 pounds

IMPORTANT: APPLICANTS PLEASE READ
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.
PLEASE NOTE:
Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

• Male
• Female
• I Decline To Answer
• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in the black racial groups of Africa.
• (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
• I Decline

Veteran

This employer may be a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment:

These categories are:

• Disabled veterans;
• Recently separated veterans;
• Active duty wartime or campaign badge veterans;
• Armed Forces service medal veterans.

These classifications are defined as follows:

• A "disabled veteran" is one of the following:
• A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs;
• A person who was discharged or released from active duty because of a service-connected disability.
• A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
• An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
• An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Protected veterans may have additional rights under USERRA - the Uniformed Services Employment and Reemployment Rights Act. In particular, if you were absent from employment in order to perform service in the uniformed service, you may be entitled to be reemployed by your employer in the position you would have obtained with reasonable certainty if not for the absence due to service. For more information, call the U.S. Department of Labor's Veterans Employment and Training Service (VETS), toll- free, at 1-866-4-USA-DOL.

If you believe you belong to any of the categories of protected Veterans listed above, please indicate by checking the appropriate box below. As a government contractor subject to VEVRAA, we request this information to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA.

• I identify as one or more of the classifications of protected Veteran listed above

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