GIS Technical Support Specialist

State of Maine; Augusta (ME); Hybrid; USD 66,000 - 95,000; Full time

Job summary

The State of Maine is seeking an experienced GIS professional to lead the administration of the Enterprise ArcGIS infrastructure. This role will involve developing new GIS solutions, collaborating with business clients, and ensuring high-quality customer support while embracing the state’s values of Customer-focus, Accountability, Responsiveness, and Empathy.

Benefits

Comprehensive benefits package

Paid holidays, sick and vacation leave

Health and dental coverage

Retirement contributions

Qualifications

• Extensive experience configuring and deploying enterprise GIS solutions.
• Proficient in ArcGIS Enterprise and related software.
• Strong background in MS SQL Server and geospatial data types.

Responsibilities

• Administer the State’s Enterprise ArcGIS infrastructure.
• Manage geodatabases and GIS applications.
• Support deployment of GIS components within secure IT infrastructure.

Skills

Team collaboration

Problem-solving

Communication skills

Organizational skills

Technical support

Education

6 years of related education or work experience

Tools

ArcGIS

MS SQL Server

ArcGIS Online

Job description

OFFICE OF INFORMATION TECHNOLOGY - MAINE IT

MAINE OFFICE OF GIS TEAM

Opening Date: June 17, 2025

Closing Date: July 2, 2025

Job Class Code: 0872

Grade: 27

Salary: $66,952.08 - $94,077.37/Annually (includes 15% recruitment & retention stipend and eligible for an additional 5% annual training bonus) Salary Schedule

Position Number: 025000952

OVERVIEW:

The Maine Office of GIS team is seeking a motivated IT professional to lead technical teams, work with Maine business clients to design, maintain, and support ESRI applications, and embody our C.A.R.E. values.

At MaineIT, we:

• Practice Customer-focus, ensuring needs are met.
• Hold ourselves to high Accountability through transparency.
• Maintain effective Responsiveness with timely updates.
• Strive for Empathy-driven, people-focused services.

The Maine Office of GIS is looking for a GIS professional to serve as the lead system administrator for the State’s ESRI-based GIS. The ideal candidate has extensive experience configuring and deploying enterprise GIS solutions, including remote desktop deployments, mobile GIS applications, enterprise and ArcGIS Online portal collaborations, and custom role-based user management.

WHAT IS IN IT FOR YOU?

An opportunity to influence GIS in Maine, develop new skills, work with talented professionals, and positively impact Maine communities. This position offers a hybrid remote/on-site work model in Augusta, Maine.

WHAT WILL YOU DO?

Your main responsibility is administering the State’s Enterprise ArcGIS infrastructure and supporting GIS applications within our license agreement. Tasks include:

• Administer enterprise GIS and MEGIS geodatabases for MS SQL Server.
• Manage scripts, models, and tools for GIS users.
• Design architecture for new GIS technologies.
• Install, configure, and maintain GIS software and geodatabases.
• Support deployment of GIS components within secure IT infrastructure.

Employees are expected to work at a high technical level with limited supervision.

WHAT WE EXPECT?

The ideal candidate has demonstrable experience with:

• Team collaboration
• Deploying ArcGIS Enterprise in Windows Server/Azure Cloud
• Managing ArcGIS Enterprise, Portal, and ArcGIS Online
• Maintaining ArcGIS Pro and other GIS applications
• Diagnosing system issues
• MS SQL Server / Oracle RDBMS administration
• ArcGIS Server and ArcSDE administration
• Geoprocessing tools and scripting
• Web application development with ArcGIS Online
• Geospatial data types
• Problem-solving and troubleshooting
• Effective communication skills
• System testing and evaluation
• Working with technical and non-technical staff
• Capturing and translating business requirements
• Initiative and organizational skills
• Handling multiple projects under deadlines
• Providing high-level customer support

MINIMUM QUALIFICATIONS:

• At least 6 years of related education, certifications, or work experience. Related training or internships may be credited proportionally.

Background checks are required for employment. This position is not eligible for visa sponsorship or STEM OPT extensions.

BENEFITS:

State employees enjoy a comprehensive benefits package, including paid holidays, sick leave, vacation leave, health and dental coverage, and retirement contributions. Learn more about wellness benefits and benefits specifics on the State website.

We value a diverse, inclusive workforce and encourage applicants from all backgrounds to apply. Reasonable accommodations are provided upon request.

READY TO APPLY?

If you’re interested, we encourage you to apply regardless of whether you meet every qualification. Share your unique experiences and passions with us!