GIFTING + EXPERIENCE COORDINATOR

Shop Made in DC; Washington (District of Columbia); Hybrid; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Transportation benefits

Employee discount

Job summary

Shop Made in DC is seeking a Gifting + Experience Coordinator in Washington, DC. The role blends client service, project management and hands-on event support to bring locally made gifts and activations to life.

You’ll handle inquiries, curate products, coordinate details with makers, manage timelines and budgets, and provide on-site presence at events. This role offers diverse, hands-on work in a collaborative environment.

Qualifications

• Experience in client service and project coordination.
• Ability to manage multiple moving parts and timelines.

Responsibilities

• Manage client gifting projects from inquiry through production and delivery.
• Help curate locally made products based on client goals and budget.
• Coordinate event details including makers, materials, schedules and staffing.
• Communicate with clients to keep timelines and next steps clear.
• Build and maintain proposals, invoices, project details and internal timelines.
• Work with local makers to coordinate products, customization and participation.
• Provide hands-on, on-site support for client events and activations.
• Switch between gifting, events and other Experience + Partnerships projects as needed.

Skills

People skills

Detail orientation

Planning & organization

Clear communication

Flexible / adaptable

Job description

GIFTING + EXPERIENCE COORDINATOR FULL TIME | WASHINGTON, DC

The Gifting + Experience Coordinator helps bring Shop Made’s client gifting and events to life. This role supports projects from planning through execution, helping coordinate thoughtful locally made gifts, events and activations while delivering a polished, responsive experience for clients.

You’ll move between client communication, project coordination, maker and product logistics, and hands-on event support — keeping details organized, timelines moving and each experience running smoothly.

This role supports three core areas: coordinating client gifting, supporting event planning and logistics, and providing hands-on support for events and activations.

HERE'S WHERE YOU'LL MAKE AN IMPACT:

• Manage client gifting projects from inquiry through production and delivery
• Help curate locally made products based on a client’s goals, budget and audience
• Coordinate the details behind events and activations — including makers, materials, schedules, staffing and logistics
• Communicate with clients throughout their project and make sure details, deadlines and next steps stay clear
• Build and maintain proposals, invoices, project details and internal timelines
• Work directly with local makers to coordinate products, customization and event participation
• Prep for and provide hands-on, on-site support for client events and activations
• Jump between gifting, events and other Experience + Partnerships projects based on where the team needs you most

YOU'LL LOVE THIS IF YOU.....

• Get genuinely excited about local businesses, artists and makers
• Are both a people person and a details person
• Love taking a bunch of moving pieces and turning them into an organized plan
• Enjoy variety and would rather have every day look a little different
• Communicate clearly and naturally keep people updated without needing to be asked
• Notice the small things. The missing item, the unanswered email, the detail that could become a problem later
• Can shift from your laptop to packing boxes to an event site without missing a beat
• Stay calm, resourceful and solutions-focused when plans inevitably change
• Are the kind of teammate who sees what needs to happen next and jumps in

A LITTLE CLIENT SERVICE. A LITTLE PROJECT MANAGEMENT. A LITTLE EVENT MAGIC.

This isn’t a traditional desk job, and it isn’t purely an events role either.

You’ll spend part of your week communicating with clients and managing projects, part coordinating products and makers, and part helping physically bring those projects to life.

The common thread is making sure people have a great experience with Shop Made from beginning to end.

HEADS UP!

This role can be hands-on. Events and larger gifting projects may require moving products and supplies, packing boxes, setting up and breaking down event spaces and spending extended periods on your feet.

Some client events may also happen outside of a traditional Monday-Friday schedule, so occasional evening or weekend availability will be part of the role.

WHY THIS ROLE IS DIFFERENT......

Every project you help bring to life creates opportunities for local makers.

A client gift might introduce someone to their new favorite local brand. An event might put an artist in front of hundreds of new people.

Your job is to make the experience feel seamless for the client while helping more local creative businesses get seen, supported and paid.

THE DETAILS

PAY: $20.00/hr

STATUS: FULL TIME

LOCATION: WASHINGTON DC

PERKS: Health, dental + vision insurance, 401(k), transportation benefits, 20% employee discount + one free class each month