Gift Shop Supervisor - Elite Service Leader

Thunder Valley Casino; Whitney (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

Thunder Valley Casino Resort seeks a Gift Shop Supervisor to lead leads, cashiers, and floor staff, upholding AAA Four Diamond service standards. The role collaborates with Spa & Retail Operations leadership to develop team Members and ensure polished, high-speed guest service.

Responsibilities include merchandise presentation, inventory control, and safe, engaging shop operations. Prior supervisory experience and strong math/communication skills are essential.

Qualifications

• Two years of gift shop or retail experience preferred.
• One year of supervisory experience preferred.
• Proficient in inventory tracking and retail systems.
• Proficient math skills and ability to perform basic accounting functions.
• Excellent written and verbal communication with Guests, Team Members, and Management.

Responsibilities

• Direct Gift Shop staff including leads, cashiers, and floor team members to meet service standards.
• Maintain displays and ensure merchandise is clean and merchandised according to demand.
• Protect staff and Guests by maintaining a safe, clean store environment.
• Respond to Guest questions and opportunities, and stock merchandise as needed.
• Record sales figures using POS and inventory systems for analysis and planning.
• Assist in recruiting, selecting, and training team members.
• Participate in purchasing, merchandising, and inventory management.
• Support development and implementation of marketing and business plans for Gift Shop operations.

Skills

Retail experience

Supervisory experience

Inventory management

Math skills

Communication

Organizational skills

Customer service

Tools

POS system

Inventory software

Job description

Thunder Valley Casino Resort seeks a Gift Shop Supervisor to lead leads, cashiers, and floor staff, upholding AAA Four Diamond service standards. The role collaborates with Spa & Retail Operations leadership to develop team Members and ensure polished, high-speed guest service.

Responsibilities include merchandise presentation, inventory control, and safe, engaging shop operations. Prior supervisory experience and strong math/communication skills are essential.