Gift Shop Lead: Guest Experience & Merchandising

Tuscany Suites and Casino; Las Vegas (NV); On-site; USD 42,000 - 64,000; Full time

Job summary

Tuscany Suites and Casino is seeking a Gift Shop Supervisor to lead the retail team, ensure excellent guest service, and drive store profitability.

The role requires 3+ years in retail operations, strong communication, and the ability to manage inventory, pricing, and merchandising. Experience in hospitality or gaming environments is preferred, with the stamina to stand for long periods and handle UPSell opportunities.

Qualifications

• Minimum 3 years' experience in retail operations.
• Excellent customer service and communication skills.
• Ability to supervise and develop a retail team while maintaining store standards.

Responsibilities

• Lead and supervise the Retail team in creating outstanding experience for the resort and casino guests.
• Practice effective cost control procedures for all operating, maintenance, and supply costs.
• Support Manager to oversee retail team and their activities including schedule, time-off requests, commendations, and disciplinary actions.
• Oversee product receiving process and processes invoices for payment for the department purchases.
• Update and keep accurate records of inventory: update cost, retail prices, and add new merchandise to inventory records as it comes.
• Participate and direct end of month inventory.
• Handles any issues that arise from guests and staff (complaints etc.)

Skills

Customer service

Team supervision

Inventory management

Upselling

Communication

Cost control

Education

High school diploma or GED

Tools

Computer

Scanner

Copier

Job description

Tuscany Suites and Casino is seeking a Gift Shop Supervisor to lead the retail team, ensure excellent guest service, and drive store profitability.

The role requires 3+ years in retail operations, strong communication, and the ability to manage inventory, pricing, and merchandising. Experience in hospitality or gaming environments is preferred, with the stamina to stand for long periods and handle UPSell opportunities.