Gift Shop Supervisor: Elevate Guest Experience & Sales

Thunder Valley Casino Resort; Lincoln (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Thunder Valley Casino Resort is seeking a Gift Shop Supervisor to lead clerks, cashiers, and leads while ensuring AAA Four Diamond service standards. You will coordinate with Spa & Retail Ops management to develop staff, oversee merchandising, and drive sales in a busy, guest-focused environment on site.

Responsibilities include daily huddles, inventory control, recruiting assistance, and executing marketing plans for the Gift Shop. Must be 21+ and able to obtain UAIC Tribal Gaming License.

Qualifications

• Two years gift shop or retail experience preferred.
• One year supervisory experience in retail preferred.
• Proficient in inventory tracking and retail systems.
• Ability to understand basic accounting functions.
• Proficient math skills.
• Basic computer skills preferred.
• Must be organized and detail oriented.
• Ability to handle Guest opportunities.
• Effective communication with Guests, Team Members and Management.
• Must be 21 years of age.
• Must obtain UAIC Tribal Gaming License.

Responsibilities

• Lead gift shop staff including leads, cashiers, and floor team members.
• Maintain merchandise displays and AAA Four Diamond standards.
• Use POS and inventory systems to record sales and plan ahead.
• Conduct daily huddles and set expectations for team performance.
• Assist with recruiting, selecting, and training team members.
• Participate in purchasing, merchandising, and inventory management.
• Contribute to marketing and business plans for Gift Shop operations.

Skills

Retail supervision

Team leadership

Customer service

Inventory management

POS system

Data analysis

Accounting basics

Communication

Organizational skills

Loss prevention awareness

Tools

POS system

Inventory software

Job description

Thunder Valley Casino Resort is seeking a Gift Shop Supervisor to lead clerks, cashiers, and leads while ensuring AAA Four Diamond service standards. You will coordinate with Spa & Retail Ops management to develop staff, oversee merchandising, and drive sales in a busy, guest-focused environment on site.

Responsibilities include daily huddles, inventory control, recruiting assistance, and executing marketing plans for the Gift Shop. Must be 21+ and able to obtain UAIC Tribal Gaming License.