Gift Shop Operations Lead

Paycom - ATS; Whitney (CA); On-site; USD 60,000 - 85,000; Full time

Job summary

Thunder Valley Casino Resort is seeking a Gift Shop Supervisor to lead cashiers, floor staff, and inventory clerks. You will ensure AAA Four Diamond service standards, manage displays, protect assets, and coach team members to deliver exceptional guest experiences.

You will collaborate with the Retail Operations Manager on marketing plans, budgeting, and staff development while maintaining compliance with company policies and procedures.

Qualifications

• Five years gift shop or retail experience preferred.
• Three years supervisory experience in a gift shop or retail environment preferred.
• Proficient in inventory tracking and retail systems.
• Ability to understand basic accounting function.
• Proficient math skills.
• Basic computer skills preferred.
• Must be organized and detail oriented.
• Ability to handle Guest opportunities.
• Must be able to obtain UAIC Tribal Gaming License.

Responsibilities

• Manage daily retail staff including cashiers, floor team members, and inventory control clerks.
• Ensure merchandise is clean, ready to be displayed, and in line with supply and demand.
• Arrange store displays to stimulate sales and maintain AAA Four Diamond standards.
• Protect Team Members and customers by providing a safe and clean store environment.
• Assist with responding to Guest questions and opportunities.
• Assist Team Members in stocking merchandise and serving Guests.
• Ensure Team Members monitor merchandise to prevent theft and spoilage.
• Coach Team Members to drive repeat Guest visits and sales.
• Conduct daily huddles outlining activities and expectations.
• Utilize POS and inventory systems to record sales and plan ahead.
• Assist with recruiting, selecting, and training Team Members.
• Participate in purchasing, merchandising, and inventory management.
• Monitor local competitors and trends with Retail Operations Manager.

Skills

Staff supervision

Customer service

Inventory management

POS systems

Communication

Tools

POS system

Inventory management software

Microsoft Excel

Job description

Thunder Valley Casino Resort is seeking a Gift Shop Supervisor to lead cashiers, floor staff, and inventory clerks. You will ensure AAA Four Diamond service standards, manage displays, protect assets, and coach team members to deliver exceptional guest experiences.

You will collaborate with the Retail Operations Manager on marketing plans, budgeting, and staff development while maintaining compliance with company policies and procedures.