Gift Shop Supervisor – Casino Retail Lead

Choctaw Casinos & Resorts

Durant (OK)

On-site

USD 21,000 - 29,000

Full time

4 days ago

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Job summary

Choctaw Casinos & Resorts is seeking a Retail Supervisor for the Durant gift shop. You will oversee associates on your shift, ensuring exceptional guest service and effective sales execution. You will report to the Retail Shift Manager or Retail Manager on duty and manage cashier activities, training, and daily operations.

The role is full-time, on-site, and pays $18 per hour with shift variability. Prior supervisory experience and strong Excel/data-entry skills are valued to maintain high

Qualifications

Ten-Key proficiency for fast data entry
Competency in Excel and basic spreadsheet tasks
Experience with high-volume cash handling procedures
Strong customer service focus and communication skills
One year supervisory experience preferred

Responsibilities

Oversee gift shop associates on their shift, ensuring customer service and sales opportunities are maximized.
Manage performance, conduct reviews, and address sub-standard performance.
Assist with sales functions, POS operations, cash handling, and daily reporting.
Resolve customer issues and inquiries promptly and professionally.
Ensure merchandise is clean, well-priced, and properly stored and organized.
Develop training for new hires and incumbents; implement corrective actions as needed.

Skills

Ten-Key

Excel

Data entry

Communication

Cash handling

Customer service

Supervisory experience

Tools

POS systems

Job description

The role is full-time, on-site, and pays $18 per hour with shift variability. Prior supervisory experience and strong Excel/data-entry skills are valued to maintain high

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