Gift Shop Manager – Resort Sales & Service

Guest Services; Wenatchee (WA); On-site; USD 25,000 - 36,000; Full time

Job summary

Guest Services in Wenatchee, WA is seeking a Retail Manager to oversee the gift shop's daily operations, staff, and customer service. You will drive sales, manage budgets, and ensure safety and cleanliness.

The role requires leadership, strong communication, and hands-on supervision of inventory, scheduling, and loss prevention. Experience in retail management and proficiency with Word/Excel is preferred.

Qualifications

• High School Diploma or GED required.
• Bachelor's degree preferred at management level.

Responsibilities

• Plan, develop, and direct daily operations.
• Forecast and analyze sales, labor, and profit; ensure budget compliance.
• Schedule, supervise, and participate in the gift shop duties.
• Recruit, supervise, train, and direct staff; manage shifts.
• Establish and implement loss prevention procedures.
• Merchandise inventory to maximize sales and profits.
• Direct and implement promotional strategies and programs.
• Coordinate uniform purchases and employee safety programs.
• Respond to customer inquiries and resolve complaints.
• Maintain safe facility environment and equipment maintenance.

Skills

Customer service

Team leadership

Problem solving

Multitasking

Communication

Education

High School Diploma

Bachelor's degree preferred

Tools

MS Word

Excel

Photoshop

Job description

Guest Services in Wenatchee, WA is seeking a Retail Manager to oversee the gift shop's daily operations, staff, and customer service. You will drive sales, manage budgets, and ensure safety and cleanliness.

The role requires leadership, strong communication, and hands-on supervision of inventory, scheduling, and loss prevention. Experience in retail management and proficiency with Word/Excel is preferred.