Gift Shop Coordinator

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid time off

Tuition reimbursement

Job summary

Dartmouth-Hitchcock Health's Gift Shop is seeking a customer‑focused, organized individual to support daily retail operations, including operating the POS system, data entry for inventory, and assisting volunteers.

This full‑time, 40‑hour per week role offers employee benefits, training, and opportunities to engage with staff and volunteers while ensuring accurate sales and shop floor operations.

Qualifications

• Associate degree with 1 year of retail experience, or the equivalent required.
• Experience with the public and overseeing staff/volunteers in a fast-paced retail environment preferred.
• Tact and excellent verbal communication skills required.
• Familiar with personal computer use.
• Previous bookkeeping and budgeting experience; financial software preferred.
• Demonstrated competency in all electronic point of sale functions and cash handling procedures.

Responsibilities

• Greets customers, provides customer service, and maintains a presence on the gift shop floor.
• Manages inventory entries in the POS system with volunteer buyers.
• Unpacks, stocks, displays items, and assists with merchandise acquisition reports.
• Maintains daily gift shop operations in the manager's absence and resolves routine issues.
• Trains new volunteers and troubleshoots computer issues for volunteers.
• Participates in recruitment, hiring, and orientation of DH Gift Shop volunteers.
• Acts as cashier when needed and handles phone inquiries.

Skills

Customer service

Cash handling

Verbal communication

PC literacy

Education

Associates degree with 1 year of retail experience

Tools

POS software

Job description

Overview

In partnership and under the direction of the Gift Shop Manager, supports the retail functions of the Gift Shop including operating and maintaining point of sale system, providing data entry for shop inventory and assisting with financial functions, shop operations and working with volunteers.

This is a Full- Time, 40hr per week, benefitted, position.

Dartmouth has a healthy disregard for the impossible!

DH Offers You:

• Employees hired to work at least 0.50 FTE (20 hours per week) and their eligible dependents may participate in Dartmouth Health benefit plans on the employee's first day of employment.
• Medical Insurance: Two medical plans available through Anthem BC/BS: Employees also receive a base employer contribution of 4% of biweekly pay plus a High Deductible Health Plan (HDHP) that is matched with a Health Savings Account and a PPO Plan that features higher premiums balanced by copays and lower deductibles.
• Retirement: Employee contributions are vested immediately . Biweekly matching contribution of 50% on up to 4% of pay saved-for a maximum match of 2% of pay.
• Paid Time Off: Paid time off is accrued per pay period based on hours worked. This includes six paid holidays.
• Tuition Reimbursement: Up to $3,000 per year.

Responsibilities

• Greets customers entering the Gift Shop, provides customer service, and is a consistent presence on the gift shop floor.
• Works with Volunteer buyers to assure all inventory is entered and is current in the POS system.
• Serves as back-up for volunteer buyers. Unpacks, receives, and marks items for sale. Maintains shelves by stocking, arranging, and displaying items for sale.
• Maintains baseline Gift Shop day-to-day operations in manager's absence.
• Resolves/mediates problems with daily operations, volunteers, or customers.
• Assists in the acquisition of shop merchandise and supplies by providing current inventory status reports.
• Provides training to new volunteers and trouble shoots computer issues as they come up with volunteers.
• Assumes responsibility for the maintenance of shop equipment including cash registers/computers, credit card machines, helium tanks and displays.
• Assists in the recruitment hiring and orientation of the DH Gift Shop volunteers.
• Participates in ongoing staff and volunteer training programs.
• Serves as a Cashier, when necessary, and answers phone inquiries.
• Performs other duties as required or assigned

Qualifications

• Associates degree with 1 year of retail experience, or the equivalent required.
• Previous experience working with the public and overseeing the work of staff and volunteers in a challenging, fast-paced retail environment is preferred.
• Tact and excellent verbal communication skills required.
• Must be familiar with the use of a personal computer.
• Previous bookkeeping and budgeting experience necessary. Experience with financial software preferred.
• Demonstrated competency in all electronic point of sale functions and cash handling procedures