Gift Shop Clerk

Red Hawk Resort + Casino; Placerville (CA); On-site; USD 18,000 - 23,000; Full time

Job summary

Red Hawk Resort + Casino is seeking a Gift Shop Associate to assist guests with purchases, promote and upsell merchandise, and maintain a well-organized display and stock. You will handle guest interactions, support inventory and cash control, and ensure a clean and welcoming retail area on the property.

The role requires at least one year of retail experience, strong communication and guest-service skills, and the ability to lift up to 25 pounds while maintaining a professional appearance and

Qualifications

• High school diploma or GED preferred; at least one year of retail experience.
• Must possess effective communication, retail sales, and guest service skills.
• Must be able to frequently lift and/or move up to 25 pounds.
• Must be at least 21 years of age.

Responsibilities

• Assist gift shop patrons with purchases by promoting and recommending items; cross-sell and up-sell merchandise.
• Replenish display shelves, tag and store merchandise; ensure accurate inventory and organization.
• Maintain clean, organized retail sales floor and provide excellent guest service.
• Address guest inquiries and complaints promptly and courteously; ensure cash control procedures are followed.

Skills

Communication

Retail sales

Guest service

Education

High school diploma or GED

Job description

DUTIES AND RESPONSIBILITIES

• Assists gift shop patrons with purchases by promoting and recommending specific gift items. Effectively cross sells & up sells merchandise.
• Replenishes gift shop display shelves and racks. Accurately tags and puts away merchandise received.
• Helps maintain the cleanliness and organized look of the retail sales floor.
• Provides excellent guest service & responds to guest complaints and/or inquiries promptly and courteously.
• Held accountable for the thoroughness and accuracy of departmental records under his/her control, including the filling out and completion of comps and transfers of merchandise.
• Assists in all merchandise being accurately inventoried once a month and ensures that proper inventory control is maintained.
• Operates point-of-sale terminal for gift shop transactions.
• Maintains a thorough working knowledge of retail products, where gift shop merchandise is stored, and assists in retrieving merchandise from outside storage if necessary.
• Maintains a working knowledge of current and upcoming events on property in order to advise guests of same, whenever possible.
• Adheres to established cash control policies and procedures of the casino.
• Maintains professional grooming and appearance according to established grooming and appearance policy.
• Performs all other duties as assigned.

QUALIFICATION REQUIREMENTS

• High school diploma or GED preferred. Must have at least one year of retail experience.
• Must possess effective communication, retail sales, and guest service skills.
• Must be able to frequently lift and/or move up to 25 pounds.
• Must be at least 21 years of age.