Gift Shop Assistant Manager — Lead, Coach & Deliver Service

Live! Casino & Hotel Philadelphia; Maryland; On-site; USD 41,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Life insurance

Disability insurance

Retirement savings options

Paid time off

Tuition reimbursement

Wellness center on-site

Job summary

Live! Casino & Hotel Philadelphia is seeking an Assistant Retail Manager for its Gift Shop. You will lead daily operations, coach staff, and ensure exceptional guest service while maintaining inventory accuracy and merchandising standards.

The role emphasizes hands-on leadership, scheduling, and collaboration with other departments to deliver a premium guest experience in a fast-paced retail setting.

Qualifications

• High school diploma or GED required.
• Retail customer service experience preferred.
• Experience in team leadership and employee development.

Responsibilities

• Oversee daily Gift Shop operations and act as Manager on Duty when needed.
• Recruit, onboard, train, coach, and manage performance of Team Members.
• Set staffing schedules aligned with service standards and labor budgets.
• Monitor inventory, assist purchasing decisions, and reduce shrinkage.

Skills

Leadership

Guest service

Communication

Organizational skills

Time management

Analytical skills

Problem solving

Attention to detail

Retail operations

Education

High School Diploma or GED

Tools

POS systems

Job description

Live! Casino & Hotel Philadelphia is seeking an Assistant Retail Manager for its Gift Shop. You will lead daily operations, coach staff, and ensure exceptional guest service while maintaining inventory accuracy and merchandising standards.

The role emphasizes hands-on leadership, scheduling, and collaboration with other departments to deliver a premium guest experience in a fast-paced retail setting.