Gift Operations Leader — Strategic Innovation & Impact

Aprahome; Missouri; On-site; USD 78,000 - 88,000; Full time

Job summary

Washington University in St. Louis is seeking a Senior Associate Director of Gift Operations to lead a high-performing team and advance modern strategies in gift processing, CRM workflows, and compliance.

In this role, you will collaborate across campus to optimize financial management, governance, and banking relationships while guiding accuracy, analytics, and scalable operations. The position is based in St. Louis, MO with relocation assistance available.

Qualifications

• Bachelor’s degree and at least 5 years of relevant experience in nonprofit or higher education gift operations.
• Ability to anticipate future needs, build metrics, and execute long-term strategic plans.
• Strong proficiency with nonprofit CRM platforms and fundraising technologies.
• Curiosity, drive for process improvement, and readiness to implement modern solutions.

Responsibilities

• Lead, mentor, and develop a high-performance gift operations team.
• Modernize workflows, automate manual CRM processes, and drive operational improvements.
• Oversee complex gift processing, adjustments, and reporting with strict quality controls.
• Collaborate with campus partners to optimize financial management and internal controls.

Skills

Gift processing

Team supervision

Strategic/analytical thinking

CRM & fundraising tech

Education

Bachelor's degree

Tools

Salesforce

Affinaquest

CRM platforms

Job description

Washington University in St. Louis is seeking a Senior Associate Director of Gift Operations to lead a high-performing team and advance modern strategies in gift processing, CRM workflows, and compliance.

In this role, you will collaborate across campus to optimize financial management, governance, and banking relationships while guiding accuracy, analytics, and scalable operations. The position is based in St. Louis, MO with relocation assistance available.