Gift & Merchandise Team Lead — Elevate Store Ops & Service

Buc-ee's, Ltd.; Luling (TX); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Equal Opportunity Employer

Job summary

Buc-ee's, Ltd. in Texas is seeking a Gift/Merchandise Team Lead to supervise store operations and deliver a clean, friendly, in-stock shopping experience for customers.

You will oversee store personnel, reconcile shift reports, resolve customer issues calmly, and ensure compliance with safety rules while coordinating with the Store General Manager. This role typically involves late afternoon/evening shifts including weekends.

Qualifications

• High school diploma or equivalent preferred.
• Retail or management experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Lead and supervise Gift/Merchandise team to ensure clean, friendly, in-stock store experience.
• Manage store personnel and assign duties according to shift requirements.
• Reconcile and review shift reports to ensure accuracy and accountability.
• Resolve customer issues professionally and promptly to maintain satisfaction.
• Maintain safety rules and store standards, including compliance with applicable laws.
• Communicate effectively with the Store General Manager and team members.

Skills

People management

Customer service

Retail operations

Shift coordination

Education

High school diploma or equivalent

Tools

POS systems

Job description

Buc-ee's, Ltd. in Texas is seeking a Gift/Merchandise Team Lead to supervise store operations and deliver a clean, friendly, in-stock shopping experience for customers.

You will oversee store personnel, reconcile shift reports, resolve customer issues calmly, and ensure compliance with safety rules while coordinating with the Store General Manager. This role typically involves late afternoon/evening shifts including weekends.