GEUS CUSTOMER SERVICE REPRESENTATIVE I (PT)

City-of-Greenville,-Tx; Greenville (TX); On-site; USD 23,000 - 32,000; Full time

Job summary

City-of-Greenville,-Tx is seeking a customer service representation to assist residential and commercial customers with new and existing utility and Fusion services. You will handle transfers, disconnections, billing questions, and troubleshooting, both in person and by phone.

The role requires a high school diploma, 1–2 years of office experience, and proficiency with Microsoft Office. Bilingual ability is a plus, and familiarity with Tyler Incode software is a plus.

Qualifications

• High school diploma or equivalent plus some course work or computer training beyond high school.
• 1-2 years’ related experience in office environment, preferably including some customer contact.
• Proficiency in Microsoft Office software.
• Tyler Technology Incode software knowledge a plus.
• Bi-lingual ability a plus.

Responsibilities

• Records, maintains, and files all utility and Fusion transactions.
• Assist residential and commercial customers with new utility and Fusion services, transfers, and disconnections in person and on the phone.
• Assists customers with billing inquiries.
• Multi-tasking, able to work under stress, and ability to get along with other employees.
• Regular attendance and punctuality are essential job functions.
• Performs other duties as assigned.

Skills

High school diploma

Office experience

Microsoft Office

Bi-lingual ability

Education

High school diploma or equivalent

Tools

Microsoft Office software

Tyler Technology Incode

Job description

• Base Pay $16.61 - $23.25 / Hour
• Job Category Anticipated Start Date: 12/07/2026, GEUS
• Required Degree High school

FUNCTION:

Assist residential and commercial customers with new and existing utility and Fusion services. Assist customers with transfers, disconnections, billing problems, and Fusion troubleshooting.

PRIMARY RESPONSIBILITIES:

• Records, maintains, and files all utility and Fusion transactions.
• Assist residential and commercial customers with new utility and Fusion services, transfers, and disconnections in person and on the phone.
• Assists customers with billing inquiries.
• Multi-tasking, able to work under stress, and ability to get along with other employees.
• Regular attendance and punctuality are essential job functions.
• Performs other duties as assigned.

The primary responsibilities only include essential functions of the job and does not imply that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform any other job-related duties requested by supervisor or management.

MINIMUM QUALIFICATIONS AND SKILLS:

• High school diploma or equivalent plus some course work or computer training beyond high school.
• 1-2 years’ related experience in office environment, preferably including some customer contact.
• Proficiency in Microsoft Office software.
• Tyler Technology Incode software knowledge a plus.
• Bi-lingual ability a plus.

PHYSICAL EFFORT:

1. N/A

Summary

This job posting will close on the closing date shown below. No additional applications will be accepted after the closing date. Applications will not be reviewed until after this posting closes.