Utility Billing Clerk

City of Yukon (OK); Yukon (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Yukon (OK) is seeking a customer service representative for the utility department. You will greet customers, assist with start/stop service, billing questions, payments, and account updates while maintaining professional service at the front counter.

Responsibilities include receiving payments, handling phone inquiries, creating new customer accounts and work orders, and ensuring accurate processing of funds. Strong communication and problem-solving skills are essential.

Qualifications

• High school diploma or GED required or on-the-job education in a related skill area.
• Experience or training in customer service and administrative tasks is acceptable.

Responsibilities

• Receipt of utility customer payments.
• Answer and assist incoming phone calls.
• Verify and receipt monies collected by other departments.
• Return calls to customers with work order results.
• Create new customer accounts, issue work orders.
• Provide professional customer service at the front counter or window.
• Perform any other related duties as required or assigned.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Education

High school diploma or GED

Job description

GENERAL DESCRIPTION OF POSITION

Greet and assist utility customers contacting the department, including but not limited to, start or stop service, make a payment, transfer service, enroll in or cancel bank draft, enroll in or cancel paperless billing, online credit card payments, questions about their bill, update customer information, leak adjustments, fire hydrant rentals. Must exhibit professional customer service skills while assisting community members and internal staff, as necessary. Return calls to customers with account information and/or work order results.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Receipt utility customer payments
• Answer and assist incoming phone calls
• Verify and receipt monies collected by other departments
• Return calls to customers with work order results.
• Create new customer accounts, issue work orders
• Provide professional customer service at the front counter or window
• Perform any other related duties as required or assigned

EDUCATION AND EXPERIENCE

High school or GED, and/or on the job education in a specific skill area; related experience and/or training, however acquired

COMMUNICATION SKILLS

Skill in verbal and written communication.

MATHEMATICAL SKILLS

Skill in practical situations

CRITICAL THINKING SKILLS

Skill in problem-solving

RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENT

Responsible for organization's property where carelessness, error, or misappropriation would result in moderate damage or moderate monetary loss to the organization. The total value for the above would range from $5,000 to $150,000.

ACCURACY

Errors of internal and external scope would have a moderate effect on the operational efficiency of the organizational component concerned. Errors might possibly go undetected for a considerable period of time, thereby creating an inaccurate picture of an existing situation. Could cause further errors, losses, or embarrassment to the organization. The possibility for error is always present due to the requirements of the job.

PUBLIC CONTACT

Frequent contact with general public.

EMPLOYEE CONTACT

Contacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, generally in the normal course of performing duties. Requires tact in discussing problems and presenting data and making recommendations, but responsibility for action and decision reverts to others.

USE OF MACHINES, EQUIPMENT AND/OR COMPUTERS

Regular use of equipment (desktop/laptop computer, telephone and software,smartphone, copier, etc.).

WORKING CONDITIONS

• Primarily works indoors in an office setting
• Subject to frequent low-level inside office noise
• Subject to working with angry customers, where supervisory assistance is needed

PHYSICAL ACTIVITIES

• Walking, bending, stooping, the majority of the workday is sitting
• Finger dexterity enough to operate equipment such as a smartphone, personal keyboard
• Near vision enough to read and review smartphone screen and computer generated work orders
• Speech and hearing enough to communicate clearly and distinctly in person and by telephone
• Primarily indoor climate working in an office setting
• Flexible enough to use hands and arms to grab, hold, reach, etc.
• Strength to lift and/or move up to 25 lbs; frequently lift and/or move up to 10-15 lbs