German-Speaking Player Support Specialist — Relocate to Sofia

emplify GmbH; Charlotte (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

€1,500 Relocation Bonus

Up to 30 days accommodation

Flight tickets covered

Taxi from airport to apartment

€300 vacation voucher

Fully paid training

Attractive salary package above Sofia"

Additional health insurance

Employee referral program

Job summary

TELUS Digital Bulgaria is seeking a Player Support Associate to assist players in German and English, across phone, email, and chat channels. The role includes handling technical, billing, and gameplay questions while delivering empathetic, player-first solutions.

Relocation to Sofia is offered with a strong package including accommodation, travel, and a relocation bonus. You will join a vibrant team in a modern facility and contribute to a positive player experience.

Qualifications

• German language fluency required.
• Experience with customer support or gaming communities is a plus.
• Strong communication and empathy when helping players.

Responsibilities

• Provide player support via phone, email, and chat in German and English.
• Moderate community platforms and report issues to relevant teams.
• Contribute to knowledge base with feedback and improvements.

Skills

German language

Team player

Empathy

Problem solving

Feedback openness

Tools

Microsoft Outlook

Excel

Job description

TELUS Digital Bulgaria is seeking a Player Support Associate to assist players in German and English, across phone, email, and chat channels. The role includes handling technical, billing, and gameplay questions while delivering empathetic, player-first solutions.

Relocation to Sofia is offered with a strong package including accommodation, travel, and a relocation bonus. You will join a vibrant team in a modern facility and contribute to a positive player experience.