Player Support Associate | Relocation to Sofia, Bulgaria (DE / EN) (m/f/d)

emplify GmbH; Charlotte (NC); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

€1,500 Relocation Bonus

Up to 30 days accommodation

Flight tickets covered

Taxi from airport to apartment

€300 vacation voucher

Fully paid training

Attractive salary package above Sofia"

Additional health insurance

Employee referral program

Job summary

TELUS Digital Bulgaria is seeking a Player Support Associate to assist players in German and English, across phone, email, and chat channels. The role includes handling technical, billing, and gameplay questions while delivering empathetic, player-first solutions.

Relocation to Sofia is offered with a strong package including accommodation, travel, and a relocation bonus. You will join a vibrant team in a modern facility and contribute to a positive player experience.

Qualifications

• German language fluency required.
• Experience with customer support or gaming communities is a plus.
• Strong communication and empathy when helping players.

Responsibilities

• Provide player support via phone, email, and chat in German and English.
• Moderate community platforms and report issues to relevant teams.
• Contribute to knowledge base with feedback and improvements.

Skills

German language

Team player

Empathy

Problem solving

Feedback openness

Tools

Microsoft Outlook

Excel

Job description

Player Support Associate | Relocation to Sofia, Bulgaria (DE / EN) (m/f/d)

place CH calendar_today 19.08.2026 business TELUS Digital

Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

About the Project

You'll be supporting one of the world's leading gaming companies and the creator of some of the most iconic multiplayer battle arena games. Your work directly impacts millions of passionate gamers worldwide.

Your Relocation Starts Here

€1,500 Relocation Bonus (paid in 2 instalments) - to support relocation and initial rent costs

Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home

Flight Tickets Covered - we handle your travel to Sofia

Taxi from the Airport to your Apartment

€300 Vacation Voucher - Beach, Spa resort or mountains - the choice is yours!

Fully Paid Training - comprehensive onboarding program

Attractive Salary Package above average for Sofia

Why You'll Love It Here

Amazing TELUS Tower location - right in the heart of Sofia

Modern personal gym with breathtaking 360° panoramic view

Vibrant chill and gaming zones to recharge

Join our German community and be part of an incredible, friendly team

50+ benefits and services to choose from

Additional health insurance

Employee Referral Program: Refer your friends and earn bonuses

What You'll Do

Player Support

Assist players via phone, email, and chat in German and English

Handle technical problems, billing, accounts, and gameplay queries

Resolve cases efficiently and elevate when needed

Deliver empathetic, player-first solutions

Community Management

Moderate community platforms and maintain a positive environment

Identify trends and report issues to the appropriate teams

Contribute ideas to improve our knowledge base and processes

Help shape the player experience through feedback and insights

What We're Looking For

Language Skills

Fluent German

Requirements & Skills

Knowledge of Microsoft Outlook, Excel, and Internet tools

Gaming experience - ideally you've played games and understand player culture

Team player with excellent communication skills

Empathy and genuine desire to help players

Strong problem-solving abilities

Flexibility to work rotating 24/7 shifts

Openness to feedback and continuous improvement

About us: TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.