German-Speaking CX Manager for Renewals & Growth

Cloudflare, Inc.; United States; Hybrid; USD 47,000 - 63,000; Full time

Job summary

Cloudflare, Inc. in Portugal is seeking a Customer Experience Manager to lead the post-sale journey, from onboarding to renewal, building strategic relationships and articulating ROI to drive renewals and upsells.

You will partner with Sales and cross-functional teams, applying AI-driven insights to optimize workflows, forecast weekly results, and ensure customers derive maximum value from Cloudflare’s security and performance products.

Qualifications

• Minimum of 3 years of experience in a Customer Success/Account Management role or Inside or Field sales.
• Fluency in German.
• 2+ years of industry experience, with experience in cloud security and/or performance industries preferred.

Responsibilities

• Manage customer engagement across the entire lifecycle, from onboarding through renewal.
• Be a Trusted Advisor to help customers adopt Cloudflare products and services.
• Plan and execute long-term Success Plans with large customers to facilitate retention and growth.
• Maintain deep understanding of solutions and present to customers about relevant features.
• Own renewal meetings and reporting forecasts; negotiate renewal contracts.
• Work cross-functionally with Product, Engineering, Support, Marketing and other teams to resolve customer issues.
• Develop and maintain relationships with stakeholders; prioritize multiple deals.
• Demonstrate how engagement impacts revenue growth and adoption of Cloudflare solutions.
• Lead AI-enabled optimization in daily workflows, including data analysis and automation.

Skills

Fluency in German

Customer Success

Account Management

Negotiation

Education

Bachelor's degree

Job description

Cloudflare, Inc. in Portugal is seeking a Customer Experience Manager to lead the post-sale journey, from onboarding to renewal, building strategic relationships and articulating ROI to drive renewals and upsells.

You will partner with Sales and cross-functional teams, applying AI-driven insights to optimize workflows, forecast weekly results, and ensure customers derive maximum value from Cloudflare’s security and performance products.