German Speaking Customer Service for Retail industry -Remote in Greece

Employers from Greece; United States; À distance; USD 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year

Fully Paid Relocation Package

Free Greek Lessons

Résumé du poste

Patrique Mercier Recruitment By Nellie seeks a German-speaking Customer Service Representative in the Retail sector. You will handle German-speaking customers across phone, email, and chat, assisting with products, orders, and returns while escalating complex issues as needed.

Fluency in German and English is required. The role emphasizes proactive service, accurate documentation, and collaboration with internal teams to maintain a high level of customer satisfaction.

Qualifications

• Fluency in German and English, both written and spoken.
• Experience in customer service, preferably in retail.
• Excellent communication and interpersonal skills.
• Strong problem-solving and organizational abilities.

Responsabilités

• Provide outstanding service to German-speaking clients via phone, email, and chat.
• Assist customers with product, order, and return inquiries.
• Resolve complaints promptly while maintaining high satisfaction.
• Stay informed about products, promotions, and policies.
• Document interactions accurately for future reference.
• Collaborate with internal teams to handle complex issues.
• Promote a positive brand image through proactive engagement.

Connaissances

German fluency

English fluency

Customer service

Communication

Problem solving

MS Office

Teamwork

Organization

CRM software

Outils

CRM software

Ticketing system

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a German Speaking Customer Service Representative in the Retail Industry. This role offers a chance to work with a dynamic team and provide excellent support to German-speaking customers, ensuring an exceptional shopping experience.

Responsibilities

• Provide outstanding customer service to German-speaking clients through various communication channels including phone, email, and chat.
• Assist customers with inquiries regarding products, orders, and returns.
• Resolve customer complaints and issues promptly while maintaining a high level of satisfaction.
• Stay knowledgeable about the company's product range, promotions, and policies to effectively assist customers.
• Document customer interactions accurately for future reference and service improvement.
• Collaborate with internal teams to elevate and resolve more complex issues as needed.
• Promote a positive brand image through proactive customer engagement.

Requirements

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, particularly in the retail sector, is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and the capacity to handle challenging situations.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong organizational skills.
• A team-oriented mindset and the ability to work in a fast-paced environment.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks