German Speaking Customer Service for Consumer Services Company in Greece

Employers from Greece; United States; A distancia; USD 24.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Training & Development

Performance Bonus

2 Extra Salaries Per Year Fully Paid

Fully Paid Relocation Package

Free Greek Lessons

Descripción de la vacante

Patrique Mercier Recruitment FR is seeking a German-speaking Customer Service Representative for a well-established Greece-based consumer services company. You will handle inquiries via phone, email, and chat, delivering exceptional support to German-speaking customers and ensuring accuracy in information sharing.

Requirements include fluency in German and English, experience in customer service, and strong communication skills.

Formación

• Fluency in German and English, both spoken and written.
• Experience in customer service, preferably in consumer services.
• Strong communication and interpersonal skills.
• Problem-solving skills with the ability to handle challenging situations calmly.
• Familiarity with customer service software and Microsoft Office applications.

Responsabilidades

• Deliver excellent customer service to German-speaking clients via phone, email, and chat.
• Assist customers with product information, account management, and service inquiries.
• Resolve customer issues promptly and effectively, maintaining high customer satisfaction.
• Stay informed about company products, services, and policies to provide accurate information.
• Document customer interactions thoroughly and follow company procedures for record keeping.
• Collaborate with internal teams to improve customer experience and resolve complex issues.

Conocimientos

German language

English language

Customer service experience

Communication skills

Problem solving

MS Office

Organizational skills

Detail oriented

Descripción del empleo

Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to offer a position for a German Speaking Customer Service Representative at a well-established Consumer Services Company based in Greece. This role involves providing exceptional support to German-speaking customers, ensuring their inquiries and needs are addressed professionally and efficiently.

Responsibilities

• Deliver excellent customer service to German-speaking clients via phone, email, and chat.
• Assist customers with product information, account management, and service inquiries.
• Resolve customer issues promptly and effectively, maintaining high customer satisfaction.
• Stay informed about company products, services, and policies to provide accurate information.
• Document customer interactions thoroughly and follow company procedures for record keeping.
• Collaborate with internal teams to improve customer experience and resolve complex issues.

Requirements

• Fluency in German and English, both spoken and written.
• Experience in customer service, preferably in consumer services or related sectors.
• Strong communication and interpersonal skills.
• Problem-solving skills with the ability to handle challenging situations calmly.
• Familiarity with customer service software and Microsoft Office applications.
• Organized, detail-oriented, and able to multitask in a fast-paced environment.
• Customer-focused attitude with a commitment to delivering quality service.

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks