German-Speaking Customer Expert (Remote Greece)

Employers from Greece; United States; Remote; USD 31,000 - 45,000; Full time

Benefits offered by this job

Fully Paid Relocation

Health Insurance

Remote work in Greece

Salary bonuses (13th/14th month)

Performance-based bonuses

Career development in international网络

Job summary

Mercier Consultancy Group is seeking German-speaking Customer Experts for Salt in Greece. This role focuses on delivering high-quality technical and account support within the telecommunications sector while working remotely from Greece.

Candidates must be fluent in German and comfortable with CRM documentation. We offer a competitive salary package, relocation support, and ongoing training across our international network.

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Valid EU passport to qualify for these German-speaking roles.
• Strong interest in telecommunications and digital technologies.
• Excellent communication skills and customer-centric mindset.
• Ability to work remotely from Greece with proficiency in digital office tools.
• Problem-solving aptitude in a high-performance environment.

Responsibilities

• Provide high-quality technical and account support to customers in telecommunications.
• Resolve inquiries about mobile services, internet plans, and billing.
• Maintain knowledge of Salt products and telecom standards for precise solutions.
• Deliver exceptional customer experience with empathetic German communication.
• Document customer interactions in the CRM system for seamless service flow.
• Collaborate with internal departments to troubleshoot connectivity or service issues.
• Contribute to ongoing improvements of service protocols.

Skills

German fluent

Customer service

Remote work

Digital literacy

Tools

CRM system

Job description

Mercier Consultancy Group is seeking German-speaking Customer Experts for Salt in Greece. This role focuses on delivering high-quality technical and account support within the telecommunications sector while working remotely from Greece.

Candidates must be fluent in German and comfortable with CRM documentation. We offer a competitive salary package, relocation support, and ongoing training across our international network.