German-Speaking Software Support Specialist - Greece

Employers from Greece; United States; Remote; USD 31,000 - 44,000; Full time

Benefits offered by this job

Fully paid relocation package (flight,

Monthly performance bonus

Fully paid professional training

Comprehensive health insurance

Two extra salaries per year (13th & 14

Relocation support and initial hotel

Job summary

Mercier Consultancy Group is seeking German-speaking Customer Experts for a leading global software company in Greece. Join a fast-paced team focused on delivering expert technical support for social media software platforms.

The role emphasizes excellent communication, problem solving, and collaboration with cross-functional teams. The position offers a competitive monthly salary with a generous relocation package, ongoing training, and a comprehensive health plan to support your transition to

Qualifications

• Native or fluent German (spoken and written) is mandatory.
• Advanced proficiency in English to communicate within a multicultural office environment.
• Valid EU passport or a valid work permit for Greece.
• Strong interest in software technology and the dynamic world of social media platforms.
• Exceptional problem-solving skills and the ability to thrive in a fast-paced environment.

Responsibilities

• Provide high-level technical support and consultancy to users of the software company’s social media platforms.
• Monitor and analyze digital trends to ensure users have an optimal experience within the software environment.
• Resolve complex inquiries through live chat, email, and social media channels with a focus on high satisfaction.
• Maintain detailed records of user interactions and escalated technical issues to the relevant internal engineering teams.
• Collaborate with cross-functional teams to improve software features and user safety protocols in the social media space.
• Contribute to the positive reputation of the brand by delivering professional, empathetic, and efficient communication.

Skills

German language proficiency

English proficiency

Problem-solving

Customer support mindset

Education

EU passport or Greece work permit

Job description

Mercier Consultancy Group is seeking German-speaking Customer Experts for a leading global software company in Greece. Join a fast-paced team focused on delivering expert technical support for social media software platforms.

The role emphasizes excellent communication, problem solving, and collaboration with cross-functional teams. The position offers a competitive monthly salary with a generous relocation package, ongoing training, and a comprehensive health plan to support your transition to