German-Speaking Customer Experience & Outreach Pro

IMS Euro Deutschland; Germany (OH); On-site; USD 41,541 - 50,772; Full time

Benefits offered by this job

Up to 30 days holiday

Job summary

IMS Euro Deutschland is hiring a Customer Experience Representative (CER) based in Germany. This proactive role focuses on enhancing customer journeys through excellent support and engagement efforts, involving collaboration with Sales and Marketing teams.

The ideal candidate will have experience in customer service, strong communication skills, and fluency in both German and English. A competitive salary of up to 40,000 EUR per year alongside additional benefits is offered.

Qualifications

• Experience in customer service or customer experience roles.
• Strong communication and relationship-building skills.
• Experience managing multiple tasks and interactions.

Responsibilities

• Deliver responsive and professional customer support.
• Engage customers via outbound calls and campaigns.
• Maintain accurate records in CRM systems.

Skills

Customer service experience

Communication skills

Proactive approach

Experience with CRM systems

Fluent in German

Fluent in English

Tools

HubSpot

Microsoft Office

Job description

IMS Euro Deutschland is hiring a Customer Experience Representative (CER) based in Germany. This proactive role focuses on enhancing customer journeys through excellent support and engagement efforts, involving collaboration with Sales and Marketing teams.

The ideal candidate will have experience in customer service, strong communication skills, and fluency in both German and English. A competitive salary of up to 40,000 EUR per year alongside additional benefits is offered.