Customer Care Specialist - DACH

HelloFresh; Manila (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Wellness coverage

Learning & development budget

Global BPO culture

Work-life balance

Job summary

HelloConnect at the Inoza/Exxa site is seeking dedicated customer support professionals to assist HelloFresh customers across channels, resolve inquiries, and uphold a positive brand experience.

You will act as a brand ambassador, guiding customers through product knowledge and the subscription journey while addressing feedback and issues in a fast-paced, collaborative environment.

Qualifications

• Minimum 1 year experience in a Business Process Outsourcing focused on a Customer Service or Sales campaign.
• Excellent communication skills both verbal and written.
• Strong customer service orientation with well-developed interpersonal skills.
• Background in customer service (Chat & Email), sales, or technical support roles is highly preferred.
• Demonstrated active listening and comprehension skills to effectively address customer needs.
• Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting.
• High level of adaptability and flexibility to changes in processes, tools, or client requirements.
• Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence.

Responsibilities

• Being the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities.
• Be a brand ambassador and be memorable to our customers. Provide our customers with product knowledge to ensure they get the best out of their subscriptions.
• Be an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback.
• Demonstrating confidence while using all different channels (Voice, Chat, SoMe)
• Strive to meet your individual KPIs and targets set by the management team.
• Checking all communication channels such as Gmail, Slack, etc. on a daily basis to ensure you have all the relevant information to perform in your role.
• Have a high level of accuracy - Error track, Report and document any kinds of issues to the responsible departments to ensure we can keep improving our service.
• Actively suggest ways to improve internal procedures and processes.
• Taking the initiative when it comes to internal projects.
• Being an expert regarding company policies, tools, and systems.

Skills

Customer service

Multichannel support

Communication skills

Attention to detail

Adaptability

Problem solving

Job description

The Role

At HelloConnect, you will be part of a dynamic team in Inoza/ Exxa site that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within
a supportive environment that values diverse perspectives and experiences.

In this role, you will take on a key responsibility in this role, you will take on a key responsibility in supporting HelloFreshcustomers by handling inquiries and resolving concerns across multiple channels. You will act as a brand ambassador,ensuring each interaction delivers a positive and memorable customer experience., contributing to our ongoing efforts todrive business success and enhance customer satisfaction.

We’re looking for passionate individuals who can bring their unique skills and ideas to the table. Even if you don't meet every requirement but believe you’d excel in this role, we’d love to hear from you!

What you’ll do

• Being the first point of contact for our customers, sharing our passion for delivering exceptional customer experiences at all opportunities.
• Be a brand ambassador and be memorable to our customers. Provide our customers with product knowledge to ensure they get the best out of their subscriptions.
• Be an investigator, make sure you are across the whole customer journey when resolving customer complaints and feedback.
• Demonstrating confidence while using all different channels (Voice, Chat, SoMe)
• Strive to meet your individual KPIs and targets set by the management team.
• Checking all communication channels such as Gmail, Slack, etc. on a daily basis to ensure you have all the relevant information to perform in your role.
• Have a high level of accuracy - Error track, Report and document any kinds of issues to the responsible departments to ensure we can keep improving our service.
• Actively suggest ways to improve internal procedures and processes.
• Taking the initiative when it comes to internal projects.
• Being an expert regarding company policies, tools, and systems.

What you’ll bring

• Minimum of 1 year experience in a Business Process Outsourcing focused on a Customer Service or Sales campaign
• Excellent communication skills both verbal and written with the ability to convey information clearly and professionally
• Strong customer service orientation with well-developed interpersonal skills.
• Background in customer service (Chat & Email), sales, or technical support roles is highly preferred
• Demonstrated active listening and comprehension skills to effectively address customer needs
• Strong ability to prioritize, manage time, and multitask in a high-volume, fast-paced setting
• High level of adaptability and flexibility to changes in processes, tools, or client requirements
• Keen attention to detail with a focus on accuracy, compliance, and adherence to process excellence

What we offer

• Competitive Compensation: Beyond the standard package, we offer perks like Long Service Benefits (anniversary bonus) to recognize and celebrate your dedication
• Wellness & Perks: We prioritize your well-being by offering mental health support, HMO medical coverage, generous leave benefits plus life insurance for both you and your family's peace of mind
• Growth Opportunities: Invest in your personal development with an annual learning & development budget, plus access to the 360 Learning platform
• Dynamic Environment: Join a rapidly growing global Business Process Outsourcing company, where you'll collaborate with a diverse community spanning across multiple continents and cultures
• Work-Life Balance: Enjoy a healthy balance between your professional and personal life, with a supportive environment that prioritizes your well-being and personal time

Are you up for the challenge?

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#LI-Onsite