German Customer Support Specialist

PriceLabs; Chicago (IL); Remote; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Support Specialist to enhance customer satisfaction in the B2B SaaS space. This dynamic role offers a unique opportunity to engage directly with customers, troubleshoot issues, and provide solutions that drive success. You will be part of a remote-first organization that values open communication and empowerment, allowing you to grow and transition into various departments like Data Science and Sales. If you are passionate about customer service and eager to make a real impact, this is the perfect opportunity to kickstart your career in a thriving company.

Benefits

Remote work flexibility

Work-life balance

Global team collaboration

Opportunity for career growth

Qualifications

• Fluent in German with strong communication skills.
• Experience in customer support or start-up environment.
• Analytical mindset with a focus on problem-solving.

Responsibilities

• Resolve customer issues and provide product walkthroughs.
• Conduct research and troubleshoot customer queries.
• Ensure accurate feedback and closure of customer issues.

Skills

Empathy

Problem-solving

Analytical skills

Communication skills

Customer support experience

Database management (SQL)

Microsoft Excel

Zohodesk or similar software

Tools

Zohodesk

Microsoft Excel

PowerPoint

Job description

About the Role:

In the Customer Support Specialist (Product Specialist) role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe or South Africa and have a work permit.

Key responsibilities:

1. Taking ownership of customer issues reported and seeing problems through to resolution.
2. Conducting product walkthrough and providing resolutions to customers' queries.
3. Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
4. Provide prompt and accurate feedback to customers.
5. Ensure proper recording and closure of all issues.
6. Answering questions over email, phone calls, & live video calls.
7. Finding ways to go above & beyond to help customers.

About You:

1. Empathy and patience.
2. Curiosity and a problem-solving mindset.
3. Previous experience at a start-up or in a customer support role.
4. Strong analytical background - our product is very math and numbers-heavy!
5. Solid verbal, written, presentation, and interpersonal communication skills.
6. Experience with Databases (including SQL queries), Microsoft Excel, Powerpoint.
7. Experience working with Zohodesk or other support/service software.

Must have:

1. Primary fluency in verbal and written communication skills in German is mandatory.

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 400,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

Our customer base grew 10x since 2019 and in 2022:

1. Our team grew 3x.
2. We raised $30 million in funding from Summit Partners.
3. We joined hands with Rental Scale-Up to deliver in-depth market insights and actionable news to hosts & property managers.

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join PriceLabs?

1. We are a remote-first organization and accept work from home as the norm.
2. Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
3. Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success.
4. We are a freemium product, so marketing leads the charge on customer acquisition.

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.