German Customer Support Specialist

PriceLabs; Chicago (IL); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a dynamic and remote-first organization as a Customer Support Specialist at PriceLabs, a leader in revenue management solutions for the short-term rental industry. This role is perfect for those eager to kickstart their career in the B2B SaaS space, offering opportunities to transition into various departments like Data Science and Sales. You will be the first point of contact for customers, ensuring they receive exceptional support and service. With a strong focus on empathy and problem-solving, you will help customers navigate their challenges while working with a passionate global team. If you're looking for an engaging role that impacts customer success, this is the opportunity for you!

Benefits

Remote work flexibility

Work with a global team

Opportunity for career growth

Access to industry-leading product

Empowerment in communication

Qualifications

• Strong analytical background, especially with math and numbers.
• Previous experience in customer support or at a start-up is preferred.

Responsibilities

• Resolve customer issues and provide accurate feedback.
• Conduct product walkthroughs and assist with inquiries.

Skills

Empathy

Problem-solving mindset

Analytical skills

Communication skills

Fluency in German

Education

Experience in customer support

Experience at a start-up

Tools

Zohodesk

Microsoft Excel

PowerPoint

SQL

Job description

About the Role:

In the Customer Support Specialist (Product Specialist) role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.

If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to different departments (Data Science, Sales & Success, Marketing, etc.), eventually.

The shift timing would be: 2:30 PM to 11:00 PM CET. This would be any 5 days of the week. This role is for people who reside in Europe or South Africa and have a work permit.

Key responsibilities:

1. Taking ownership of customer issues reported and seeing problems through to resolution
2. Conducting product walkthroughs and providing resolutions to customers' queries
3. Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues
4. Provide prompt and accurate feedback to customers
5. Ensure proper recording and closure of all issues
6. Answering questions over email, phone calls, & live video calls
7. Finding ways to go above & beyond to help customers

About You:

1. Empathy and patience
2. Curiosity and a problem-solving mindset
3. Previous experience at a start-up or in a customer support role
4. Strong analytical background - our product is very math and numbers-heavy!
5. Solid verbal, written, presentation, and interpersonal communication skills
6. Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint
7. Experience working with Zohodesk or other support/service software

Must have:

1. Primary fluency in verbal and written communication skills in German is mandatory

How to apply for this position?

Please fill out the form with the required details. If your profile is shortlisted, our team will reach out to you via email. If you don't find the emails in your inbox, please check your spam folder.

Tip: Avoid using AI-generated responses. We want to hear from you!

About PriceLabs:

PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in 2014 and headquartered in Chicago, IL. Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.

With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.

Every day, we price over 400,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.

In 2024, we scaled to:

1. 450K+ properties syncing daily
2. 55K+ customers worldwide
3. 220+ globally remote team
4. 36% diversity

Industry awards won:

1. SaasBoomi 2021
2. The Shortyz 2020
3. The Shortyz 2023

We continue to grow exponentially backed by a strong team to take us to the next level.

Why join PriceLabs?

1. We are a remote-first organization and accept work from home as the norm
2. Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product! (NPS in the 70s, Customer reviews here)
3. Work with a global team (15 countries and counting) of passionate individuals that accept open communication, empowerment, and a shared focus on customer success
4. We are a freemium product, so marketing leads the charge on customer acquisition

PriceLabs is an equal opportunity employer. We are committed to providing equal opportunity in all aspects of employment. We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.