German Customer Service Representative - Remote

Concentrix; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Kundenservice-Mitarbeiter, der fließend Deutsch spricht und eine Leidenschaft für die Kundenbetreuung hat. In dieser spannenden Rolle arbeiten Sie remote und bieten außergewöhnliche Unterstützung für einige der besten Marken der Welt. Sie werden Teil eines dynamischen, multikulturellen Teams, das sich für die Schaffung unvergesslicher Kundenerlebnisse einsetzt. Mit umfassenden Vorteilen, einschließlich eines wettbewerbsfähigen Vergütungspakets und der Möglichkeit zur internationalen Karriereentwicklung, ist dies eine großartige Gelegenheit für alle, die in einem herausfordernden und unterstützenden Umfeld arbeiten möchten.

Benefits

100% Home Office

Vollständige Umzugshilfe

Unbefristeter Vertrag

Wettbewerbsfähiges Vergütungspaket

Monatlicher Leistungsbonus

Täglicher Essensgutschein

Private Krankenversicherung

Internationale Karrieremöglichkeiten

Mitarbeiterevents

Kostenloses Fitnessstudio

Qualifications

• Erfahrung im Kundenservice oder als Kundenbetreuer.
• Fließend in Deutsch und gute Englischkenntnisse erforderlich.

Responsibilities

• Verwaltung eingehender Anrufe, E-Mails oder Chats.
• Aufbau nachhaltiger Kundenbeziehungen durch offene Kommunikation.

Skills

Kundenservice Erfahrung

Fließend in Deutsch

Gute Englischkenntnisse

Kommunikationsfähigkeiten

Problemlösungsfähigkeiten

Aktives Zuhören

Multitasking

Prioritäten setzen

Job description

Job Title:

German Customer Service Representative - Remote

Job Description

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills inGerman.

Are you passionate about delivering a unique customer experience and have a natural drive to help people? Then join our fun-loving, multicultural team of #GameChangers at Concentrix Greece and use your communications skills in German.

No two days will be the same as you’ll provide valuable and memorable experiences to a wide range of customers for some of the world’s best brands.

What you’ll be doing:

• Manage inbound calls, emails, or live chats

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships of trust through open and interactive communication

• Provide accurate, valid, and complete information by using the right methods/tools

• Meet personal/customer service team targets and call-handling quotas

• Keep records of customer interactions, process customer accounts, and file documents

• Follow communication procedures, guidelines, and policies

Requirements:

• Proven customer support experience or experience as a client service representative

• Fluent in German

• Good level of English

• Strong focus on customer needs and understanding of how customers can behave

• Strong communication, problem-solving, and active listening skills

• Strong written skills

• Ability to multitask, prioritize, and thrive in a fast-paced and target-driven environment

• Sense of ownership and pride in your performance and its impact on the company’s success

What we offer:

• 100% work from home (anywhere in Greece)

• Full Relocation Support (including flights, accommodation & transportation)

• Indefinite contract

• Competitive remuneration package (14 Salaries/year)

• 10% monthly performance bonus

• Daily meal voucher in Up Hellas Mastercard

• Private health insurance + Dental Care

• Opportunities for international Career through the International Mobility program

• A challenging working environment

• Employee events

• Free gym, well-being activities, and a rooftop cinema with Acropolis views

• Enjoy with your co-workers your lunch break at our new Restaurant

You appreciate our values of recognition, integrity, unity, and commitment, and you are eager to create the "wow" too. More than your background, it is your motivation and your personality that will make you part of our fun-loving community.

Please note that non-EU residents must have a valid work permit in Greece to be considered for employment.

Concentrix Hellas is an equal-opportunity employer

Concentrix considers diversity a fundamental resource and offers everyone accesses to employment opportunities, regardless of gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Location:

GRC Work-at-Home

Language Requirements:

English, German

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents