German Customer Care Specialist - Athens-based

Employers from Greece; United States; Remote; USD 20,000 - 27,000; Full time

Benefits offered by this job

Healthcare insurance

Gift vouchers

Sports card discounts

Team building activities

Job summary

Atlean World in Athens, Greece is hiring a German Customer Service Agent to support a multicultural client base. You will handle phone, chat and email inquiries, help resolve issues, and ensure service standards are met daily.

Fluent German and strong English, good communication skills, and a can-do mindset are required. EU passport or Greek work permit and shifts availability are needed; a high school diploma with B2 English is sufficient.

Qualifications

• Fluent in German and good English.
• Strong communication and active listening skills.
• Problem-solving and can-do mindset.
• Comfortable using computer systems and multitasking between tools.
• Availability to work in shifts.
• EU passport or Greek work permit.
• High school diploma or equivalent.
• Minimum B2 English.

Responsibilities

• Answering customer questions by phone, chat and/or email with a friendly, solution-focused attitude.
• Solving problems and creating positive experiences for every customer you speak with.
• Following the brand's guidelines and quality standards on every interaction.
• Logging and updating customer interactions in the relevant systems.
• Working closely with your team to keep improving the service you provide.

Skills

German language

English language

Communication skills

Active listening

Problem solving

Multitasking

Shift availability

EU passport

Greek work permit

High school diploma

B2 English

Education

High school diploma

Job description

Atlean World in Athens, Greece is hiring a German Customer Service Agent to support a multicultural client base. You will handle phone, chat and email inquiries, help resolve issues, and ensure service standards are met daily.

Fluent German and strong English, good communication skills, and a can-do mindset are required. EU passport or Greek work permit and shifts availability are needed; a high school diploma with B2 English is sufficient.