Geriatric Care Case Manager & Advocate

Selfhelp; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Selfhelp seeks a qualified Service Coordinator to assess, coordinate, and counsel geriatric clients eligible for community services. You will evaluate resources, arrange case management and advocate for clients with ongoing in‑home assessments and referrals.

The ideal candidate holds a Bachelor's degree with 1+ year of related experience, and is proficient in Microsoft Office. Excellent communication, customer service, and attention to detail are essential for successful client coordination.

Qualifications

• Bachelor's degree required.
• One year related experience and/or training.
• Strong MS Office skills and technology literacy.
• Excellent communication and listening skills.
• Ability to multitask and work independently with great attention to detail.

Responsibilities

• Study and assess strength and weakness of existing resources.
• Provide case management services to clients, including intake, emergency back-up, ongoing advocacy, in‑home assessments of client situations, financial management, crisis intervention, information and referral.
• Prepare reports and disseminate information. Provide statistical reports and documentation as required. Maintain proper client files with appropriate documentation and information.
• Maintain contact with representatives of other organizations to exchange and update information on resources and services available. Form and maintain formal relationships with agencies in order to secure services and benefits for clients.
• Coordinate client care with field supervisors and nurse as needed.
• Participate in in-service training, conferences, seminars, and use journals to update skills as well as otherwise receive consultation and supervision from those professionals who are qualified to render services.
• Attend departmental and organizational meetings and regular supervisory sessions, as well as keep supervisor informed of activities, needs, and problems related to client services.
• Perform other duties as needed or requested.
• Adhere to organization’s standards by completing annual mandatory trainings in a timely manner on topics including - but not limited to - Sexual Harassment Prevention Training, IT Security Awareness, Compliance, OSHA, HIPAA and any other training the organization may deem necessary in regards to regulatory compliance or good business practices.
• Supports organization’s mission by striving for excellence in all aspects of their job with a focus on positive interpersonal relationship with co-workers.
• Adheres to the organization’s policy in regards to absenteeism and appearance

Skills

Communication skills

Customer service

Listening skills

Multitasking

Independent work

Attention to detail

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Selfhelp seeks a qualified Service Coordinator to assess, coordinate, and counsel geriatric clients eligible for community services. You will evaluate resources, arrange case management and advocate for clients with ongoing in‑home assessments and referrals.

The ideal candidate holds a Bachelor's degree with 1+ year of related experience, and is proficient in Microsoft Office. Excellent communication, customer service, and attention to detail are essential for successful client coordination.