Service Coordinator (1387)

Elderly Housing Development & Operations Corporation (EHDOC); Chicago (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Elderly Housing Development & Operations Corporation (EHDOC) seeks a Service Coordinator to manage basic case work and day-to-day coordination of supportive services for residents, especially those frail or at risk.Responsibilities include arranging personal assistance, homemaking, meals-on-wheels, transportation, screenings, and advocacy.

The role requires establishing relationships with agencies, maintaining client files, and coordinating on-site wellness activities, while ensuring compliance

Qualifications

• Experience in coordinating supportive services for seniors.
• Ability to establish relationships with local agencies.
• Familiarity with resident leases and property rules.

Responsibilities

• Establish relationships with local, state, and federal agencies and providers.
• Develop and maintain a directory of community-based providers.
• Assess resident needs for services based on activities of daily living (ADLs).
• Coordinate services as liaison between residents, providers, and family.
• Monitor service quality and reassess needs.
• Maintain resident case files and documentation in secure records.
• Coordinate wellness screenings and health advocacy for residents.
• Help residents form informal support networks with others.
• Submit monthly activity reports to the Community Manager.

Skills

Case management

Community liaison

Program coordination

Resident services

Education

Bachelor's degree in social work or related field

Job description

Service Coordinator Job Summary

The Service Coordinator is responsible for basic case management and day to day coordination of supportive services activities performed on behalf of the residents of the property, with emphasis being placed on those who are frail and at risk. These services will include but not limited to arranging for personal assistance, homemaking, meals-on-wheels, transportation, preventative health screening and advocacy.

• Establish and maintain relationships with local, state, and federal agencies and local service providers such as Area Agency on Aging and its subcontractors. Compare costs of supportive services to determine the “best deals” in pricing to ensue individualized, flexible, and creative service provision.
• Develop and maintain a current directory of community-based providers for use by both project staff and residents. This directory will be used to refer residents to local service providers and will be regularly updated. Providers will include, but are not limited to, advanced case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, visiting nurse, physician, and legal or other advocacy.
• Reads and is familiar with the resident lease and property house rules. Informs Community Manager of any noted lease violation.
• Identification of at risk or frail residents as those most requiring support services. Referrals may originate from management staff, outside sources (neighbors, health professionals, family members, provider agencies), or from personal observation by the Service Coordinator.
• Basic case management of individual residents, with emphasis on the frail and at risk to include:
• Assessment of individual needs for service based on the Activities of Daily Living (ADL’s)
• Identification of services to be arranged
• Arrangement of appropriate services by serving as liaison between resident and all care givers including service providers, family, and volunteer staff
• Monitoring the quality of services provided
• Ongoing reassessment of resident needs
• Follow-up of ongoing service provision to residents
• Disposition/Termination of services
• Establishes and maintains a current file on each resident client which will include, but not be limited to, documentation of each step in basic case management (as above); information relating to any reports, alleged or otherwise, of human or civil rights abuse; ongoing progress notes and follow-up and case resolution. All records will be kept in a secure, locked file.
• Brings wellness/preventative medicine screenings and clinics into the property, along with speakers on all medical and legal issues of importance to the elderly.
• Helps the residents build informal support networks with other residents, family, and friends.
• Upon receipt of the Release of Confidential Information, the Service Coordinator will work closely with the Community Manager to assure that the individual resident (and family) is assisted in getting all services necessary to continue residency in the project, or if necessary, to assist with the decision to move to a higher level of care.
• All aspects of the Service Coordinator program will be discussed and coordinated with the Community Manager on an ongoing basis.
• Will submit a monthly report of all pertinent activities to the Coordinator for Service Programs with a copy to the Community Manager.
• Perform other duties as assigned.

Service Coordinator Job Summary

The Service Coordinator is responsible for basic case management and day to day coordination of supportive services activities performed on behalf of the residents of the property, with emphasis being placed on those who are frail and at risk. These services will include but not limited to arranging for personal assistance, homemaking, meals-on-wheels, transportation, preventative health screening and advocacy.

Essential Job Duties And Responsibilities

• Establish and maintain relationships with local, state, and federal agencies and local service providers such as Area Agency on Aging and its subcontractors. Compare costs of supportive services to determine the “best deals” in pricing to ensue individualized, flexible, and creative service provision.
• Develop and maintain a current directory of community-based providers for use by both project staff and residents. This directory will be used to refer residents to local service providers and will be regularly updated. Providers will include, but are not limited to, advanced case management, personal assistance, homemaker, meals-on-wheels, transportation, counseling, visiting nurse, physician, and legal or other advocacy.
• Reads and is familiar with the resident lease and property house rules. Informs Community Manager of any noted lease violation.
• Identification of at risk or frail residents as those most requiring support services. Referrals may originate from management staff, outside sources (neighbors, health professionals, family members, provider agencies), or from personal observation by the Service Coordinator.
• Basic case management of individual residents, with emphasis on the frail and at risk to include:
• Assessment of individual needs for service based on the Activities of Daily Living (ADL’s)
• Identification of services to be arranged
• Arrangement of appropriate services by serving as liaison between resident and all care givers including service providers, family, and volunteer staff
• Monitoring the quality of services provided
• Ongoing reassessment of resident needs
• Follow-up of ongoing service provision to residents
• Disposition/Termination of services
• Establishes and maintains a current file on each resident client which will include, but not be limited to, documentation of each step in basic case management (as above); information relating to any reports, alleged or otherwise, of human or civil rights abuse; ongoing progress notes and follow-up and case resolution. All records will be kept in a secure, locked file.
• Brings wellness/preventative medicine screenings and clinics into the property, along with speakers on all medical and legal issues of importance to the elderly.
• Helps the residents build informal support networks with other residents, family, and friends.
• Upon receipt of the Release of Confidential Information, the Service Coordinator will work closely with the Community Manager to assure that the individual resident (and family) is assisted in getting all services necessary to continue residency in the project, or if necessary, to assist with the decision to move to a higher level of care.
• All aspects of the Service Coordinator program will be discussed and coordinated with the Community Manager on an ongoing basis.
• Will submit a monthly report of all pertinent activities to the Coordinator for Service Programs with a copy to the Community Manager.
• Perform other duties as assigned.

Qualifications

Education and Experience

A Bachelor’s Degree in social work, gerontology, or other social science is preferred, however the equivalent of five (5) years relevant work experience may be considered to substitute for a college degree. Evidence of prior networking ability is required as is the ability to relate well with senior citizens. Experience in determining and arranging services for the elderly is essential.

Line of Authority

Supervision received by the Service Coordinator is from the Community Manager on administrative and time management matters and from the QA Assistant Director for programmatic workflows and concerns. In the absence of the Community Manager, supervision will be received from Assistant Director and Director of Service Coordinator Quality Assurance.