Geospatial Service Technician: Troubleshoot, Repair & Support

AllTerra Central

Austin (TX)

On-site

USD 55,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Competitive pay

Health benefits

401(k) matching

Paid time off

Training & certs

Career growth

Job summary

AllTerra Central is seeking a Service Technician to diagnose, repair, and service geospatial and positioning equipment. You will log devices, prepare estimates, and communicate timelines with customers, while supporting warranty work and coordinating shipments.

The role requires electronics training or vocational technical schooling and strong computer skills. You will work independently in a hands-on environment with a focus on customer service and quality repairs.

Qualifications

Electronics training or experience in a related technical field.
Two years of vocational or technical school education.
Experience with soldering and electronic component repair.
Strong computer skills, including Microsoft Office applications.

Responsibilities

Diagnose equipment issues using technical manuals and troubleshooting procedures.
Log incoming equipment and accessories into the service management system.
Prepare repair estimates and obtain customer approval before beginning work.
Communicate repair status, timelines, and costs directly with customers.
Create and manage service orders from intake through completion.
Coordinate shipping of repaired equipment and third-party repair items.
Process warranty claims and warranty-related repairs.
Stay current on required training, certifications, and product knowledge.