Genomics Client Success Specialist

Archimed; Pittsburgh (Allegheny County); On-site; USD 42,000 - 65,000; Full time

Job summary

SeqCenter is seeking a Customer Service Specialist to be the primary contact for customers throughout sequencing projects. You will guide sample submission, orders, and data delivery, coordinating with operations and bioinformatics for status updates.

The role emphasizes strong communication, organization, and a customer-first mindset to support growth and satisfaction across academic and industry clients.

Qualifications

• Bachelor's degree or equivalent experience in Biology or related field.
• At least 2 years in customer service, project coordination, or lab services.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple inquiries and projects simultaneously.

Responsibilities

• Serve as primary contact for customer inquiries, project updates, and service questions.
• Guide customers through sample submission, ordering, and data delivery.
• Coordinate with laboratory operations and bioinformatics for status updates.
• Proactively communicate delays or changes in project timelines.
• Assist customers with onboarding and order submission.
• Monitor project progress using SeqCenter's CRM and LIMS.
• Follow up post-delivery to ensure customer satisfaction.
• Identify opportunities for repeat business and share with sales.

Skills

Communication

Organization

Multitasking

CRM/LIMS

Education

Biology degree or related experience

Tools

CRM software

LIMS

Job description

SeqCenter is seeking a Customer Service Specialist to be the primary contact for customers throughout sequencing projects. You will guide sample submission, orders, and data delivery, coordinating with operations and bioinformatics for status updates.

The role emphasizes strong communication, organization, and a customer-first mindset to support growth and satisfaction across academic and industry clients.