Genomics Customer Success Specialist

SeqCenter; Pittsburgh (Allegheny County); On-site; USD 42,000 - 66,000; Full time

Job summary

SeqCenter, an ARCHIMED LIFE SCIENCE TOOLS & DIAGNSOTICS company, is a growing genomics services provider offering NGS, long-read sequencing, and bioinformatics solutions. We are seeking a detail-oriented Customer Service Specialist to support our customer base throughout the sequencing project journey.

The ideal candidate combines strong communication and organizational skills with a basic understanding of molecular biology or genomics, and will collaborate with operations and bioinformatics

Qualifications

• Bachelor's degree in biology or related field or equivalent experience.
• At least 2 years in customer service, project coordination, or related roles.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple inquiries and projects simultaneously.
• Proficiency with office software and CRM/LIMS platforms.

Responsibilities

• Serve as primary contact for customer inquiries, updates, and service questions.
• Coordinate projects and orders using SeqCenter CRM and LIMS.
• Monitor progress and communicate status, delays, or changes to customers.
• Follow up after project completion to ensure satisfaction and address issues.

Skills

Excellent communication

Strong organizational skills

Multi-tasking

Problem-solving mindset

Education

Bachelor's degree in Biology/related field

Tools

HubSpot CRM

LIMS (Laboratory Information Management System)

Job description

SeqCenter, an ARCHIMED LIFE SCIENCE TOOLS & DIAGNSOTICS company, is a growing genomics services provider offering NGS, long-read sequencing, and bioinformatics solutions. We are seeking a detail-oriented Customer Service Specialist to support our customer base throughout the sequencing project journey.

The ideal candidate combines strong communication and organizational skills with a basic understanding of molecular biology or genomics, and will collaborate with operations and bioinformatics