Genius Bar Technician & Customer Solutions

Apple; Woodcliff Lake (NJ); On-site; USD 70,202,496 - 91,205,385; Full time

Benefits offered by this job

Healthcare coverage

Employee stock plan

Product discounts

Education reimbursement

Job summary

Apple Retail is where the best of Apple comes together. As a Technical Specialist, you deliver expert technical support and friendly service to help customers get the most from their Apple products. You empower customers by educating them on repairs and service options while maintaining Apple’s standards of inclusion.

Develop knowledge of Apple products and repair processes to support efficient service. Troubleshoot issues with care, collaborate with team leaders, and contribute to an inclusive,

Qualifications

• Availability to work a schedule based on business needs including nights, weekends and holidays.
• Ability to deliver high quality customer service in a fast-paced retail environment.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient repairs.
• Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Work with team leaders to identify recurring repair problems and provide feedback to Apple.
• Provide excellent service by understanding needs, presenting recommendations, and educating customers on ways to buy.
• Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting differences and learning from others.

Skills

Technical expertise

Troubleshooting

Interpersonal skills

Teamwork

Curiosity to learn

Job description

Apple Retail is where the best of Apple comes together. As a Technical Specialist, you deliver expert technical support and friendly service to help customers get the most from their Apple products. You empower customers by educating them on repairs and service options while maintaining Apple’s standards of inclusion.

Develop knowledge of Apple products and repair processes to support efficient service. Troubleshoot issues with care, collaborate with team leaders, and contribute to an inclusive,